Front Office Duty Manager

4 weeks ago

Melbourne, Australia Lancemore Hotel Group Full time

Lancemore Crossley St. Melbourne

  • Full Time role 
  • Advance your career with us 
  • Access to exclusive benefit program

Great role for an experienced GSA to take the next step to drive and implement guest experiences throughout the Hotel.

ABOUT THE ROLE:

  • Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
  • Make recommendations on the Hotel and local area
  • Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
  • Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system

ABOUT YOU:

  • Experience in a similar role - Exposure to FO Hotel leadership/management is essential
  • Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments 
  • Team player, great personality and a passion for delivering the best service possible with a boutique vibe
  • Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
  • Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities

ABOUT US:

Lancemore Crossley St.

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke St, Lancemore Crossley Street embodies everything there is to love about Melbourne – grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

www.lancemore.com.au/crossley-st

 Lancemore Hotel Group

A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.

  • We strive on constantly growing and seeking approaches to be better in everything.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position.

Click the "Apply Now" Button

Or contact us for a confidential discussion at peopleandculture@lancemore.com.au

 Our Values

Fun |  Authentic Hospitality | Caring | Ownership Mindset  | Performance | Growth

Follow us on LinkedIn

Job Reference Code:CKSDM032024

'#S-DNI'

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