Client Services Manager

2 months ago

Brisbane, Australia Canon Full time

About the Role

As a result of continued growth and winning new clients we have an opportunity for a Client Service Manager to join our team. You will act as the customer’s representative into the Canon processes in a seamless manner, working with the relevant departments and third parties to maximise customer satisfaction during all Managed Document Services (MDS) phases. Leveraging your continuous improvement mindset, you will drive analysis and implementation of improvements to ensure continually high levels of customer satisfaction. This is a hybrid role & reports to Team Leader – Client Services.

Main Duties

Act as the customer’s representative into the Canon processes in a seamless manner, working with the relevant departments and third parties to maximise customer satisfaction during all Managed Document Services (MDS) phases. Delivery on all elements of the Canon MDS Agreement, actively involved in the implementation of the customer fleet through coordinating the efforts of Canon business units Ensure all MDS contractual SLAs are delivered and provide performance reporting to the customer Ongoing management of the MDS customer account as well as Continuous Service Improvement (CSI) analysis and implementation of improvements to ensure sustained customer satisfaction

About You

As someone with excellent customer relationship skills, leadership capability you’ll play a pivotal role in the success of our business. Your track record in the application of project management methodology to deliver and manage agreed outcomes will be key. You know how to juggle, and your proven ability to meet targets and deadlines effectively across multiple simultaneous projects will set you up for success. Working knowledge of the Managed Document Services environment would be advantageous, but more important is your ability to think and act commercially for the benefit of our business and our customers.

 Some key skills and experience include:

Proven client services management or service delivery experience in corporate / government environment Experience in change management and application of methodology to communicate operational and behavioural changes Proven application of process development /process improvement methodology, analytical skills and experience in understanding client requirements /implementing solutions. Proven ability to meet targets and deadlines effectively across multiple simultaneous projects

In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We look after you with training and development, progression and promotion, recognition, and reward and you’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

  • Client Service Officer

    5 months ago

    Brisbane, Australia Gallagher Benefit Services Full time

    We have an exciting opportunity to join Gallagher as a Client Services Officer providing customer service and administrative support to both internal and external clients. You will be working with a collaborative supporting team within an organisation who truly values our people. **About Us**: **Gallagher **is the leading Corporate Benefits & HR consultancy...

  • Client Services Coordinator

    5 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Our client, one of Australia’s Specialist industry funds is looking for a Client Service Coordinator for a 12 month Maternity Leave contract. Our client offers a modern work environments in the CBD, with easy access to public transport. We are looking for a person who is passionate about customer service and building relationships...

  • Event Floor Manager

    4 weeks ago

    Brisbane, Queensland, Australia Event Floor Manager Full time

    About the RoleWe are seeking an experienced Event Floor Manager to join our team at The Star Brisbane. As a key member of our events operations team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth execution of events and functions.Key ResponsibilitiesManage team members and assist Event Operations Management in...

  • Client Services Manager

    7 months ago

    Brisbane, Australia CW Recruitment Full time

    **My Client**: My client takes the time to build relationships with their customers and staff. They are passionate about establishing and developing their client relationships based on trust, integrity, communication and honesty. Their clients are diverse and range from professionals to multi-generational family offices, to private businesses operating in a...

  • Client Service Manager

    1 week ago

    Brisbane, Queensland, Australia Bluefin Resources Full time

    About the RoleWe are seeking a highly skilled Client Service Manager to join our team at Bluefin Resources. The ideal candidate will have a passion for delivering exceptional client service and a proven track record of success in a similar role.Key Responsibilities:Provide top-tier service to clients across diverse industriesMentor and nurture team members...

  • Manager Client Services

    5 months ago

    Brisbane, Australia QLeave Full time

    As Manager Client Services, you will work in collaboration with the Workforce Analyst and Workforce Scheduler to recruit, train and roster up to 40 officers, to meet service delivery requirements, maintain client relations, and improve processes for claims. At QLeave, the client services team is responsible for supporting industry workers and employers with...

  • Client Services Manager

    5 months ago

    Brisbane, Australia Stellar Full time

    **Contract Type**: - Full Time**Location**: - QLD - Brisbane - QLD**Industry**: - Sales & Account Management**Benefits**: - Permanent full-time - Work from Underwood or City - Company car provided - Desirable salary - Career progression **About the Company**: Our client is a national service provider of electrical, communications, audio visual and...

  • Client Services Manager

    4 weeks ago

    Brisbane, Queensland, Australia Canon Full time

    About the RoleAs a result of continued growth and winning new clients, we have an opportunity for a Client Service Manager to join our team at Canon Australia. This is a hybrid role that reports to the Team Leader – Client Services.Main ResponsibilitiesAct as the customer's representative into the Canon processes in a seamless manner, working with the...

  • Administration Officer

    5 months ago

    Brisbane, Australia Gallagher Benefit Services Full time

    We have an exciting opportunity to join Gallagher as a Client Services Officer providing customer service and administrative support to both internal and external clients. You will be working with a collaborative supporting team within an organisation who truly values our people. **About Us**: **Gallagher **is the leading Corporate Benefits & HR consultancy...

  • Waste Management Supervisor

    1 month ago

    Brisbane, Queensland, Australia Waste Manager Full time

    Job Title: Waste ManagerWe are seeking a highly skilled Waste Manager to join our team at The Star Brisbane. As a Waste Manager, you will be responsible for ensuring effective waste management across all venues, managing multiple waste streams, and navigating challenges related to limited back-of-house storage spaces, extended travel times, and a vacuum...

  • Client Services Manager

    3 weeks ago

    Brisbane, Queensland, Australia Canon Full time

    About the RoleAs a result of continued growth and winning new clients, we have an opportunity for a Client Service Manager to play a pivotal role in the success of our business. You will act as the customer's representative into the Canon processes in a seamless manner, working with the relevant departments and third parties to maximise customer satisfaction...

  • Client Services Manager

    1 month ago

    Brisbane, Queensland, Australia Canon Full time

    About the RoleWe are seeking a highly skilled Client Services Manager to join our team at Canon. As a key member of our Managed Document Services (MDS) team, you will be responsible for delivering exceptional customer service and ensuring seamless communication between our customers and internal departments.Main ResponsibilitiesAct as the customer's...

  • Client Services Manager

    2 months ago

    Brisbane, Australia Canon Full time

    Opportunity to work on varied roles within the portfolio - Be part of highly engaged & collaborative team - Associate with an established global brand - Flexible hybrid working options - Brisbane location **About us** Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable...

  • Client Services Manager

    3 weeks ago

    Brisbane, Queensland, Australia Canon Full time

    About the RoleAs a result of continued growth and new business opportunities, we are seeking a Client Services Manager to act as the customer's representative into our processes. This role involves working with various departments and third parties to maximize customer satisfaction during all Managed Document Services phases. The ideal candidate will have a...

  • Client Services Manager

    2 months ago

    Brisbane, Australia Canon Full time

    Opportunity to work on varied roles within the portfolio Be part of highly engaged & collaborative team Associate with an established global brand Flexible hybrid working options Brisbane location About us Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable...

  • Stewarding Supervisor | Waste Manager

    1 month ago

    Brisbane, Australia Waste Manager Full time

    Stewarding Supervisor – Waste Manager Are you our next rising star?     Join our team as a Stewarding Supervisor – Waste Manager at The Star Brisbane .   The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on...

  • Client Services Manager

    5 months ago

    Brisbane Central Business District, Australia DNR Capital Full time

    DNR Capital is an Australian investment management company that delivers client-focused, quality investment solutions to institutions, advisers, and individual investors. Founded in 2001, DNR Capital's investment philosophy of identifying and investing in quality companies for the medium-to-long term has enabled the firm to develop a strong track record as a...

  • Client Services Manager

    5 months ago

    Brisbane, Australia FUJIFILM Full time

    Exciting opportunity to work for a global organisation - Close knit, diverse and collaborative team culture - Work in a 2/3 day hybrid split model **OUR STORY** FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and...

  • Client and Contact Services Manager

    5 months ago

    Brisbane, Australia Recruit Shop Full time

    EARN $75,000 - $90,000 pa + Super | Negotiable Based on Experience - Join a Leading Consultancy Advocating for Survivors of Institutional Child Abuse - Perfect For an Experienced Leader to Work From Home for Work-Life Balance **About The Company**: Our Client is a leading consultancy that advocates for survivors of institutional child abuse all over...

  • Client Services Manager Qld

    6 months ago

    Brisbane, Australia TEG Full time

    Do you love live events? - Are you looking for a career opportunity? - Would you like to work in one of the world’s most exciting industries? Ticketek is part of TEG, we believe that nothing beats the live experience, whether it is concerts, sports, musicals, exhibitions, festivals or e-sports. The Client Services Manager will join our Ticketek team...