Client Services Manager
1 month ago
We are seeking a highly skilled Client Services Manager to join our team at Canon. As a key member of our Managed Document Services (MDS) team, you will be responsible for delivering exceptional customer service and ensuring seamless communication between our customers and internal departments.
Main Responsibilities- Act as the customer's representative, working closely with relevant departments and third parties to maximize customer satisfaction during all MDS phases.
- Deliver on all elements of the Canon MDS Agreement, coordinating the efforts of Canon business units to implement customer fleets.
- Ensure all MDS contractual SLAs are met, providing performance reporting to customers.
- Manage the MDS customer account, conducting Continuous Service Improvement (CSI) analysis and implementing improvements to sustain customer satisfaction.
We are looking for a candidate with excellent customer relationship skills, leadership capability, and a proven track record in project management. Your ability to juggle multiple projects and meet targets and deadlines effectively will be key to your success in this role. Experience in change management and process development/improvement methodology is highly desirable.
Some key skills and experience include:
- Proven client services management or service delivery experience in corporate/government environments.
- Experience in change management and application of methodology to communicate operational and behavioral changes.
- Proven application of process development/process improvement methodology, analytical skills, and experience in understanding client requirements/implementing solutions.
- Proven ability to meet targets and deadlines effectively across multiple simultaneous projects.
As a valued member of our team, you will have the opportunity to work for a multinational company with a strong commitment to innovation and customer satisfaction. We offer a range of benefits, including training and development, progression and promotion, recognition, and reward. We believe in the power of an inclusive and diverse workforce and welcome applications from people of all ages, cultures, abilities, religious beliefs, national origin, sexual orientation, and gender identities.
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Client Services Manager
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Client Services Manager
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Client Services Coordinator
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Brisbane, Queensland, Australia CDMGURU Full timeUnlock Your Career PotentialAre you a highly organized and detail-oriented individual looking to take your career to the next level? Do you have a passion for delivering exceptional client services and supporting a dynamic team? We are seeking a skilled Client Services Officer to join our team at CDMGURU, a leading international accountancy firm.About the...
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Brisbane, Queensland, Australia IAS RECRUITMENT Full timeAbout the CompanyIAS Recruitment is a respected leader in the Australian Accounting Industry, with a strong commitment to excellence and a passion for delivering exceptional services to valued clients.About the RoleWe are seeking a highly organized and detail-oriented Client Services Officer to join our dynamic team. As a key member of our Client Services...
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