GCS Area Lead ANZ

3 weeks ago

North Sydney, Australia Palo Alto Networks Full time
Job Description

Your Career

The Director of GCS at Area level will be a member of the Palo Alto Networks Global Customer Service Leadership Team in JAPAC and will be responsible for leading our matrixed GCS Area team through the delivery of exceptional customer experience and outcomes. 

This high visibility, high impact role is responsible for the GCS organisation which provides end-to-end post sale support to customers ensuring all customers are reliably deployed, fully adopted, technically healthy and achieving value from their Palo Alto Networks investments.. This position will report directly to the VP GCS in JAPAC.

Your Impact

  • Manage execution and achievement of all GCS (Global Customer Services) including all metrics and targets for the Area on a quarterly and annual basis
  • Proactively engage with and represent as the SPOC and owner, all GCS related topics in Area and execute in alignment with Theatre and Global GCS processes and ways of working
  • Collaborate with sales leadership and proactively interface with CIO/CISO level customer leadership to gain insight and feedback on how to provide the best post sales experience - Lead when necessary in critical customer situations
  • Work in alignment with the Area leaders to represent PANW to customers where required and deliver an exceptional customer experience
  • Actively participate as a core leader of the GCS JAPAC leadership team bringing the specific Area related opportunities and challenges to the leadership team with data to enable effective and efficient execution
  • Build a strong cross functional interlock and operating cadence with Sales, Product and Technical Consulting teams in Area
  • Develop a high performance team of GCS staff creating a cohesive GCS organisation at Area level including direct and matrixed reports and organisations
  • Build a growth mindset oriented culture that promotes diversity, continuous improvement, a sense of urgency and customer outcomes
  • Own and drive the overall GCS execution programs - measure, monitor, and report GCS key quarterly targets and metrics and drive programs to assure continuous improvement 
  • Lead the operating cadence of the business - Create the right operational metrics that are impactful to the customer experience and operating productivity and drive the right priorities and goal settings that deliver measurable improvements

What You Bring 

  • Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
  • Passion for creating diverse teams and a customer obsessed, outcomes focused culture - Ability to inspire and attract the best talent
  • Ability to create a strategy and align resources to execute and drive continuous improvement in alignment with other teams and organisations
  • Executive presence - The ability to effectively communicate and influence at senior levels with customers and within the organisation 
  • P&L/Run the Business experience and mindset - Strategic mindset, ability to scale, strong operational, analytical and problem-solving skills with a track record of making major transformational improvements to customer, operational and financial performance

Qualifications

Your Experience

  • 10+ years’ experience in a high growth SaaS/Cloud Enterprise Organization, or similar experience - Including at least 5+ years in a leadership capacity
  • Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services and/or Support organisations
  • Experience managing quantified metrics and execution programs to deliver exceptional results and customers satisfaction
  • Customer facing experience in senior roles
  • Travel requirement up to 30% within the Area
  • Experience building and growing teams with both direct and indirect reporting lines
  • History of building trusting relationships with regional and Area-level PS delivery teams, Engineering, Sales, Marketing, and service delivery Partners
  • STEM Bachelor’s Degree required or equivalent experience or equivalent military experience required - Master’s degree preferred


Additional Information

The Team

Our GCS team is critical to our success and mission. As part of this team, you lead and enable customer success by providing support to customers after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves.  As threats and technology change, we stay in step to accomplish our mission. 

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

  • Gcs Area Lead Anz

    3 weeks ago

    Sydney, Australia Palo Alto Networks Full time

    **Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Strategic Workforce Architect

    4 weeks ago

    Sydney, New South Wales, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.We're embarking on an ambitious and exciting program of work - the integration of Suncorp Bank to ANZ. The People Stream has a significant agenda, focusing on building and maintaining a...

  • Fulfilling Mortgage Expert

    4 weeks ago

    North Sydney Council, Australia ANZ Full time

    About UsAt ANZ, we're committed to empowering individuals and communities to thrive through innovative financial solutions.We believe in creating a workplace that reflects the diversity of our customers, where everyone feels valued and supported in their career journey.Salary: $90,000 - $120,000 per annum, depending on experienceJob Description:We're seeking...

  • ANZ GTM Lead, ANZ Specialist Team

    7 months ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    About Amazon Web ServicesAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is...

  • Organizational Transformation Lead

    4 weeks ago

    Sydney, New South Wales, Australia ANZ Full time

    ANZ is shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.We're embarking on an ambitious program of work - the integration of Suncorp Bank to ANZ. The 'People Stream' aims to build and maintain a highly engaged workforce, nurturing talent and...

  • Area Manager

    4 months ago

    Sydney, Australia ANZ Banking Group Full time

    **Req ID**: 74233 **Department**: Broker & Origination NSW/ACT **Division**: Australia Commercial **Location**: Sydney About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The Area Manager role is responsible for...

  • Anz Country Compliance Lead

    2 months ago

    Sydney, Australia Pfizer Full time

    ROLE SUMMARY The Country Compliance Lead will serve as the primary compliance advisor to the leadership team, supporting a culture of quality and integrity and the assessment and mitigation of risks across all business units. The Compliance Lead drives the identification and effective management of key risk areas in collaboration with business leadership...

  • Senior Relationship Manager, Development Finance Lead

    2 months ago

    Sydney, New South Wales, Australia ANZ Full time

    About UsAt ANZ, you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of a global banking network, when you apply to join ANZ, you'll be part of a team that shapes a world where people and communities thrive.About the RoleAs a Senior Relationship Manager, you will be provisioning tailored lending...

  • Anz Gtm Lead, Anz Specialist Team

    6 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience developing strategies that influence leadership decisions at the organizational level - Experience in developing, negotiating and executing business agreements - Experience influencing internal and external stakeholders - 10+ years of building and leading large teams and working in matrixed operating structures experience About Amazon Web...

  • Area Vice President, Sales, Anz

    6 months ago

    Sydney, Australia Braze Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside...

  • Strategic Pricing Lead

    6 months ago

    Sydney, Australia Kerry Full time

    **Requisition ID** 50390 **Position Type** FT Permanent **Recruiter **#LI-SSM1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

  • Supply Chain Manager, Anz

    6 months ago

    North Ryde, Australia Ingredion ANZ Pty Ltd. (AUS) Full time

    **Supply Chain Manager Texture & Healthful Solutions ANZ** **Location : Sydney, Australia** **Reports to : Sr. Director Supply Chain Texture &Healthful Solutions, EMEA & APAC** **Direct reports : 6** **Workplace type : On site preferred, hybrid available** **Company Background**: Ingredion is a Fortune 500 provider of ingredient solutions that touch...

  • Executive General Manager

    4 weeks ago

    North Sydney, Australia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Epc Integrated Planner

    6 months ago

    Sydney, Australia Microsoft Full time

    Cloud Operations + Innovation (CO+I) is the team behind one of the world’s largest cloud infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our Global Project Controls team supports the delivery of CO+I’s mission and vision as the trusted advisors that deliver...

  • Strategic Workforce Planning Director

    4 weeks ago

    Sydney, New South Wales, Australia ANZ Full time

    At ANZ, we're shaping a world where people and communities thrive. Our ambitious Suncorp Bank Integration program is underway, with the 'People Stream' focusing on building and maintaining a highly engaged workforce.We're seeking an experienced Strategic Workforce Planning Director to join our team. In this critical role, you'll develop dynamic workforce...

  • Technical Lead for Data Integration

    4 weeks ago

    Sydney, New South Wales, Australia ANZ Full time

    At ANZ, we are shaping a world where people and communities thrive by harnessing the power of technology and data.We're looking for a Senior Engineer to join our Market Risk Technology team as a Technical Lead for Data Integration. In this role, you'll be responsible for designing, implementing, testing, and managing ETL pipelines to ensure high-quality data...

  • Anz Value Management Lead

    7 months ago

    North Sydney, Australia Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Communication and Public Affairs Leader, Anz

    1 month ago

    North Ryde, Australia Johnson & Johnson Full time

    Johnson & Johnson is currently seeking a Communication and Public Affairs Leader, ANZ to join our team located in NSW, Sydney, Australia. The Director, Communication & Public Affairs, ANZ is a senior market leadership role, responsible for leading our communication and public affairs strategies for a critical market cluster - Australia and New Zealand. The...

  • Communication and Public Affairs Leader, Anz

    7 months ago

    North Ryde, Australia Johnson & Johnson Full time

    Johnson & Johnson is currently seeking a Communication and Public Affairs Leader, ANZ to join our team located in NSW, Sydney, Australia. The Director, Communication & Public Affairs, ANZ is a senior market leadership role, responsible for leading our communication and public affairs strategies for a critical market cluster - Australia and New Zealand. The...

  • Legal & Compliance Lead Anz - Global Pharmaceutical

    6 months ago

    Sydney, Australia Heng & Hurst Full time

    Global, innovative pharmaceutical company with growing ANZ team - Create local compliance architecture & lead the culture of accountability - Influence ANZ leadership & partner with APAC/Global CoE peers Join a highly respected, global pharmaceutical company, taking the lead to establish the ANZ legal and compliance function. If you are someone who has...