Customer Development Executive

Found in: Talent AU C2 - 3 weeks ago

Melbourne, Australia Colgate-Palmolive Full time

No Relocation Assistance Offered
# 159687 - Melbourne, Victoria, Australia

Job Summary ( Purpose) : 

Reporting to the Pharmacy Customer Development Manager, this great role will be pivotal in accelerating growth in this strategic retailer, growing customer engagement and collaboration and building our brand penetration across the Awareness, Consideration, Purchase and Loyalty (ACPL) framework.

Playing a key role in the Customer Development team, this position is responsible for the execution of a truly omnichannel business plan. Utilising strong analytical skills to gain insights, the CDE role is responsible for providing support to Pharmacy CDT in four key areas:-

Creating a business leading digital culture Being “great to business with” with Chemist Warehouse and other wholesalers and Independent Pharmacy retailers Providing predictive analytics and Atlas ownership  Implementing big bet strategic imperatives with Chemist Warehouse

This role will work closely with Customer Development Manager, Shopper Development Manager, FST as well as cross-functionally.

Critical to this exciting role, is an ability to work within a cross functional team in a fast paced environment with numerous internal and external stakeholders. 

This person will champion a growth mindset with strong ambitions to grow, underpinned by data, insights, best practice learning and collaboration. Building a comprehensive understanding of the Pharmacy Ecosystem will be key, and it will be paramount to share the knowledge back to the organisation in order to unlock growth opportunities. 

The role has great freedom to perform within the framework and suits a highly curious and passionate individual.

Main Responsibilities : 

Execution of Big Bets  Lead predictive forecasting, analytics and Atlas ownership of promotional plans Be a champion of Pharmacy Ecosystem which includes both online and offline channels to build a holistic plan Work closely with Pharmacy Category Manager (CM), Assistant CM and BCC’s Cross-functional engagement with Commercial Strategy, REX and CST teams Identification of knowledge gaps and highlight to the wider Commercial team Translation of analytics into relevant customer planning

Required (Education, Knowledge required, Language skills, etc) : 

You are a collaborator by nature and believe that bringing together the best people will drive a brilliant culture and business . You are an innovator with a growth mindset and the ability to connect the dots with a high degree of curiosity. You possess a passion for data and analytics and love telling stories based on these insights.  Working in a fast paced environment drives you and managing ambiguity is normal.  Possess a passion for Omnichannel retailing, digital shopper experiences and building brands in a rapidly changing environment.

Preferred Requirements :

Experience working in consumer product goods preferred Google Suite proficiency (i.e, Sheets, Slides, Docs) preferred Synergy, IRI capability

#buildAfuture, #ColgateCareers, jobs.colgate.com, Instagram, LinkedIn

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