Childcare Customer Service Officer
1 month ago
Job details
Location: Seven Hills Salary: $36 per hour Job Type: Contract Discipline: Professional Support
Reference: V-116723 Posted: 2 days ago
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Job description
Childcare Customer Service Officer - Government Contract
- Immediate start, initial contract through to 20th December with view to extend
- $36.09ph + super
- Seven Hills location
- 35 hours per week, Monday to Friday
- 9:00am - 4:30pm
- Working with Children Check required
- Certificate/Diploma in Business Administration and/or Children's Services required
- Children's Services industry experience highly beneficial including knowledge of early childhood education and care applicable legislation/regulations
This is a fantastic opportunity for a passionate customer service professional within a Government organisation located in Seven Hills. We are looking for candidates with demonstrated customer service, who are quick learning and thrive in a high volume working environment. Experience in the childcare industry is highly advantageous.
Responsibilities include:
- Triage inbound phone calls
- Responding to customer enquiries
- Taking messages and redirecting as needed
- Checking enrolment applications before they are processed by the Customer Service team for final onboarding and invoicing
- Record keeping and filing using the required systems and procedures
- Other administrative duties to support the team and enrolment processes
Skills and Experience:
- Exceptional communication skills both written and verbal
- Certificate/Diploma in Business Administration and/or Children's Services
- Previous experience within the Children's Services industry is highly regarded
- Demonstrated inbound call centre experience
- Tech savvy, strong experience using Microsoft 365 (Word, Excel, Outlook etc.)
- Experience with Childcare Management Software would be very beneficial
- Must be available for the full contract period
For further information or interest in the role, please apply now or send a copy of your updated resume to Brooke Dover at brooked@charterhouse.com.au
APPLICATIONS CLOSING SOON
Please note, only shortlisted candidates will be contacted.
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