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Key Account Manager
5 days ago
Job Purpose
The Key Account Manager plays a critical role in managing and nurturing existing customer relationships with key clients and accounts, with the aim of becoming a trusted advisor. The primary goal is to maximise revenue and profitability by ensuring client satisfaction, identifying growth opportunities, and coordinating with various internal and external departments to meet the client's needs. Adherence to corporate account process is paramount, along with managing support agreements, complying to contracts, and business reporting. It is the Key Account Manager who engages and leads the customer relationship to enhance the value our systems to their operations and ensure brand management.
Due to recent changes in the Key Accounts group, a replacement position has become available and will be full-time, based in Milton, QLD.
Travel Requirements
Domestic: Approx 25% (one week per month)
International: Less than 5%
Job Duties and Responsibilities
Duties include but are not limited to –
For designated customers -
Required Skills
Extensive experience in building and maintaining customer relationships. High level of business acumen. Experience in an Account Management / Sales role. Experience with MS Office suite, CRM tools and their use. Excellent communication skills, with the ability build relationships within the business. Experience working with internal stakeholders, coordinating bid strategies, and leveraging customer contacts. Ability to work autonomously to meet business expectation, KPI’s and customer targets. Extensive administrative skills with attention to detail and accuracy to ensure contracts represent the requirements of both parties to the agreement. Demonstrated ability to work flexibly within tight time schedules in accordance with variable workload demands.
Desired Skills
Tertiary qualifications in business or equivalent is desirable. Previous experience within the mining industry. Previous technology/software experience.
Why Work With Us
We Live by Our ‘SLQDC’ Vales: Safety, Compliance and Law, Quality and Reliability, Delivery and Cost Insurance Cover: Death and Income Protection Insurances provided during your employment Yearly Bonus: Potential for all employees to receive a yearly bonus Healthy Lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities) Work life balance: Hybrid work and 9 day fortnight options Study: Educational Reimbursements for study applicable to your role or future progression within the company Inclusivity and Diversity: We are an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We welcome all candidates to apply. We Care: Our peoples’ health & wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family.
Closing Date
Applications close: Monday 15 July 2024
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