Key Account Manager

5 months ago

Milton, Australia Modular Mining Systems, Inc Full time

**Key Account Manager**:
**Location**: Milton, QLD, AU, 4064
**Req ID**: 28958
**Onsite or Remote**: Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimising performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry.

We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

**Job Purpose**:
The Key Account Manager plays a critical role in managing and nurturing existing customer relationships with key clients and accounts, with the aim of becoming a trusted advisor. The primary goal is to maximise revenue and profitability by ensuring client satisfaction, identifying growth opportunities, and coordinating with various internal and external departments to meet the client's needs. Adherence to corporate account process is paramount, along with managing support agreements, complying to contracts, and business reporting. It is the Key Account Manager who engages and leads the customer relationship to enhance the value our systems to their operations and ensure brand management.

Due to recent changes in the Key Accounts group, a replacement position has become available and will be full-time, based in Milton, QLD.

**Travel Requirements**:
Domestic: Approx 25% (one week per month)

International: Less than 5%

**Job Duties and Responsibilities**:
Duties include but are not limited to
- For designated customers
- Grow and retain corporate partnerships by developing long-term relationships with your portfolio of assigned corporate customers, connecting with key business executives and stakeholders.
- Continuously demonstrate/perform activities aimed at improving customer satisfaction and interaction.
- Manage customer relations to achieve value in use from our products in conjunction with other business units.
- Solve problems for clients and customers by developing innovative and tailored sales solutions.
- Support Business Development Executives as required, but not limited to, assistance with preparing and producing quality sales documents and responses, to manage current and future complex sales opportunities.
- Support Global Business Development Executives as required.
- Collaborates and communicates across business units within Mining Technology Solutions to achieve goals and objectives.
- Complies with corporate Business Development processes.
- To maintain compliance to all legislative, Mining Technology Solutions and customer site policies, rules and requirements.
- Be a brand ambassador and reflect company values at all times.
- Reinforce awareness and demonstrate commitment that safety is our top priority and “zero accidents” is achievable.
- Any other tasks deemed to be within the context of this role.

**Required Skills**:

- Extensive experience in building and maintaining customer relationships.
- High level of business acumen.
- Experience in an Account Management / Sales role.
- Experience with MS Office suite, CRM tools and their use.
- Excellent communication skills, with the ability build relationships within the business.
- Experience working with internal stakeholders, coordinating bid strategies, and leveraging customer contacts.
- Ability to work autonomously to meet business expectation, KPI’s and customer targets.
- Extensive administrative skills with attention to detail and accuracy to ensure contracts represent the requirements of both parties to the agreement.
- Demonstrated ability to work flexibly within tight time schedules in accordance with variable workload demands.

**Desired Skills**:

- Tertiary qualifications in business or equivalent is desirable.
- Previous experience within the mining industry.
- Previous technology/software experience.

**Why Work With Us**:

- We Live by Our ‘SLQDC’ Vales: Safety, Comp

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