Marketing Engagement

1 month ago

Melbourne, Australia Liven Full time

Join the revolution in hospitality tech

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

Our platform is designed to help hospitality businesses save more and work smarter by integrating all operational aspects—from ordering to back-of-house operations to payments. Our passion for hospitality drives us to continually innovate and enhance the industry with AI-enriched data insights and automated process management.

Key Milestones:

  • Expansion: Acquired OrderUp, Abacus, Zeemart, and Copper, forming Asia Pacific’s largest end-to-end group in hospitality technology.
  • Global Reach: Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.

Join us in revolutionising hospitality with best-in-class software, services, and hardware to maximize profitability and operational efficiency.

Here’s a quick glimpse of Liven: 

  • You can visit Career 
  • You can visit LinkedIn 
  • You can Visit Blog
  • Acquisition News

About the role

The Marketing Engagement & Automation Lead - Active Campaign plays a crucial role in helping our customers maximize the potential of Liven Engage and Active Campaign platforms. This position is responsible for overseeing customer onboarding, campaign customization, and automation, while providing strategic advice on improving marketing performance. You will collaborate closely with internal teams and customers to create tailored solutions that align with business objectives and enhance customer satisfaction.

What you'll do

  • Customer Onboarding & Integration: Lead the onboarding process for new clients, ensuring seamless integration of Liven Engage/Active Campaign with their existing systems and the Liven One stack.
  • Workflow & Automation Design: Develop and customize workflows, campaigns, and automations to meet specific customer needs and business goals.
  • CRM & Data Management: Implement best practices for data management and assist with large-scale CRM database migrations.
  • Training & Documentation: Provide comprehensive training and create clear documentation to ensure clients fully understand and utilize the platform's features.
  • Customer Support: Offer first-line support for Liven Engage clients, troubleshooting technical issues and escalating complex cases when necessary.
  • Strategic Consultation: Collaborate with customers to understand their business objectives, providing strategic advice to optimize marketing automation, CRM strategies, and campaign performance.
  • Sales Collaboration: Work closely with the sales team during the pre-sales process to assess client needs and propose tailored solutions, highlighting the value of Liven Engage.
  • Upsell & Cross-sell Opportunities: Identify opportunities to upsell and cross-sell additional features, services, or products that enhance the customer experience.
  • Product Collaboration: Partner with the product team to prioritize feature development based on customer feedback and contribute to the continuous refinement of the white-labeled Active Campaign solution.

Qualifications

  • 2+ years of experience with Active Campaign in a support, solutions, or implementation role
  • 5+ years of experience in marketing automation, with a proven track record in client implementations and customer support.
  • Strong problem-solving abilities with the capacity to analyze customer needs and create effective, tailored solutions.
  • Excellent communication skills (both written and verbal), with a focus on delivering customer satisfaction.
  • Ability to work cross-functionally with product, sales, and other teams to deliver customer-centric solutions.
  • Proficiency in tracking ROI and using data to report on key metrics, comfortable with numbers and performance analysis.
  • Demonstrated discipline in task management and communication.

Good to Have

  • Experience in Point of Sale (POS), Hospitality, or Fintech industries is highly preferred.

  • Marketing Coordinator

    1 week ago

    South Melbourne, Australia Pepper Marketing Full time

    **About You** If you're a recent marketing graduate or a marketing coordinator looking to make a fresh start in 2025, then read on. You've got some digital marketing experience via an internship or an existing role, preferably with marketing automation (e.g. Hubspot) or Google Analytics experience, but you're now looking for something more challenging and...

  • Specialist - Marketing Engagement

    2 months ago

    Melbourne, Australia Origin Energy Full time

    Salary + annual performance bonus and review - Hybrid working available - Melbourne based **Delivering good energy starts from within** It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for...

  • Digital Marketing Lead

    4 weeks ago

    Melbourne, Victoria, Australia Online Marketing Gurus Full time

    Senior Account Manager RoleWe are seeking an experienced Senior Account Manager to join our team at Online Marketing Gurus. In this role, you will be responsible for leading communication with clients and providing exceptional customer service within your assigned portfolio.About the JobThe ideal candidate will have a strong background in digital marketing,...

  • Digital Marketing Lead

    3 weeks ago

    Melbourne, Victoria, Australia Online Marketing Gurus Full time

    As a Digital Marketing Lead at Online Marketing Gurus, you will play a pivotal role in driving the growth and success of our clients.About the RoleWe are seeking an experienced Senior Account Manager to join our team. This is an exciting opportunity for someone looking to take their career to the next level in a dynamic and fast-paced environment.Key...

  • Marketing Executive

    6 months ago

    Melbourne, Australia IG Group Full time

    Job Title Marketing Executive - Engagement and Retention **Job Description**: We are seeking a motivated and enthusiastic Engagement & Retention Executive to join our team at IG. You will assist and support the Engagement & Retention team in the development of all client engagement and retention activities, organise retention campaigns and events that can...

  • Marketing - Engagement Manager

    7 months ago

    Melbourne, Australia Hostplus Full time

    Apply **Job no**: EJRFR **Category**: Marketing, Corporate Affairs, Stakeholder Management, Policy & Advocacy, Marketing **Acknowledgement of Country**: Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our...

  • Engagement Marketing Specialist

    6 months ago

    Melbourne, Australia Australian Ethical Full time

    Engagement Marketing Specialist **About Us** Australian Ethical is one of Australia's fastest-growing super fund and ethical investment manager. We are **ASX-listed **with over **$10 billion in funds under management** and offer a selection of award-winning managed funds and superannuation products. Our purpose is to **invest for a better world**, and we...

  • Marketing - Engagement Specialist

    6 months ago

    Melbourne, Australia Hostplus Full time

    Apply **Job no**: M3MQT **Category**: Marketing, Corporate Affairs, Stakeholder Management, Policy & Advocacy, Marketing **Acknowledgement of Country**: Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our...

  • Digital Marketing and Community Engagement Expert

    3 weeks ago

    Melbourne, Victoria, Australia Michael Page Full time

    About Michael PageA leading recruitment agency, we are proud to partner with top organisations across various sectors in Australia.Job OverviewWe are seeking a skilled Digital Marketing and Community Engagement Expert to join our team as a Community Fundraising and Marketing Specialist. This is an exciting opportunity for a creative professional to develop...

  • Senior Marketing Associate

    6 days ago

    Melbourne, Victoria, Australia Doordash Full time

    About the PositionWe are seeking an experienced Senior Marketing Associate to join our CRM Marketing team. As a key player in our marketing efforts, you will develop and execute strategic programs to drive customer engagement and retention. Reporting directly to our Manager of Retention Marketing, you will focus on creating personalized experiences that...

  • Customer Marketing

    6 months ago

    Melbourne, Australia Oracle Full time

    Customer Marketing - Hosting Engagement Manager, JAPAC-230003HE **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Overview** - We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission?...

  • Marketing Engagement

    1 month ago

    Melbourne, Victoria, Australia Liven Full time

    About the RoleThe Marketing Engagement & Automation Lead - Active Campaign plays a vital role in unlocking our customers' full potential by maximizing the power of Liven Engage and Active Campaign platforms. This position oversees customer onboarding, campaign customization, and automation while providing strategic advice to enhance marketing performance.You...

  • Digital Marketing and Community Engagement Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Michael Page Full time

    About Our ClientOur client is a leading Non-Profit Organisation (NPO) within the healthcare sector, offering specialized services across various sectors in Australia. With a team of like-minded individuals, your role as Digital Marketing and Community Engagement Specialist will be to create exciting campaigns and initiatives for members and external...

  • Digital Marketing Strategist

    3 weeks ago

    Melbourne, Victoria, Australia AGL Full time

    About AGL">At AGL, we're redefining the way homes and businesses live and work across Australia. Our vision is to create a better energy future, and we need talented individuals like you to help us achieve it.The Role:We're seeking a skilled Digital Marketing Strategist to join our dynamic Brand team in Docklands VIC. As a Social Media Specialist, you'll...

  • Marketing Automation Strategist for Customer Engagement

    4 weeks ago

    Melbourne, Victoria, Australia Bluefin Resources Full time

    About the CompanyBluefin Resources is a dynamic and innovative company that prioritizes customer journeys and business growth.Job DescriptionWe are seeking a skilled Marketing Automation Strategist to join our team and leverage their expertise in Braze to drive impactful customer engagement campaigns.Main Responsibilities:Campaign Management: Lead the...

  • Marketing & Engagement Manager (12 Months Mat Leave)

    7 months ago

    Melbourne, Australia Hub Australia Full time

    Thrive in a vibrant team, fostering collaboration and dynamic growth! - Be part of a B Corp, carbon-neutral and Great Place to Work organisation - Drive impactful projects with your creative vision! **About Hub Australia** Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra...

  • Customer Engagement Strategist

    1 month ago

    Melbourne, Victoria, Australia Betfair Full time

    Role OverviewBetfair is a pioneering force in the Australian sports betting industry, bringing innovation and competition while prioritizing responsible practices that safeguard the community.We are seeking an accomplished Customer Engagement Strategist to spearhead the development and execution of our customer contact and treatment strategies across all...

  • Marketing Specialist

    6 months ago

    Melbourne, Australia AGL Energy Full time

    Powering Australian Life. At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our...

  • Engagement Officer

    3 months ago

    Melbourne, Australia Labour Hire Authority Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Labour Hire Authority **Salary**: $95,102 - $107,905 Occupation: Communications, Marketing and Media Reference: VG/LHA/LHA/1823275 Reporting to the Engagement Lead, the Engagement Officer contributes to the planning, coordination, and delivery of a wide range of LHA stakeholder engagement...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia Selligent Marketing Cloud Full time

    Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold’s products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is...