Customer Support Officers

4 months ago

Queanbeyan, Australia Australian Government Department of Defence Full time


The Role
The Information Access Unit (IAU) was established to provide applicants seeking information from Defence with a single point of contact. You will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families and representatives seeking information from Defence. You will provide information, education and case management for those with complex needs around accessing information. 

You will work independently with reasonable autonomy and be accountable for achieving your deliverables. You will exercise both initiative and judgement in the interpretation of policy and the application of practices and procedures. This role will suit you if:

You enjoy positive and challenging aspects of customer engagement and have a high level of emotional intelligence Enjoy making things happen without being daunted by the unknown, enjoy a challenge and see these as learning opportunities Can adapt in a positive and flexible manner.
About our Team
The IAU is part of the Defence Customer Service Network (CSN) that comprises call centre, email and face-to-face customer services, archives, travel, publishing and library functions. We provide high-quality customer service to serving Australian Defence Force, ex-serving and Reserve members, the Australian Public Service, and the general public. These roles will be responsible for:
Customer and stakeholder engagement Management of information requests Support for complex information requests Coaching team members, identifying training needs and providing quality assurance Collating, analysing and producing reports Interpreting legislative frameworks, government decision making and policy documents Identifying issues and contributing to the resolution of problems.
You will be working with your team to enhance the customer experience. You will be agile in your thinking, proactively engage with your peer network and stakeholders, while actively identifying opportunities to implement improvements to service delivery, meeting current needs whilst looking to the future.

Our Ideal Candidate
You will demonstrate the following characteristics:
Genuine interest in providing the customer with a positive and professional streamlined experience Achieving outcomes through effective negotiation skills Excellent communication skills, both written and verbal Confidence to engage with stakeholders at all levels, including those with complex needs Resilience, personal drive and a focus on enabling others in support of Defence capability Willingness to learn and be challenged Ability to adapt to change in a positive and flexible manner. 
In turn, we’ll provide you with:
Performance-related salary progression Negotiated flexible work arrangements Ongoing training and development 20 annual leave days per year 15 personal/carers’ leave days per year An additional leave day per calendar year Christmas stand-down (paid break during the Christmas and New-Year period in addition to regular leave) Parental and reservist leave Wellbeing and diversity networks Access to the Defence Employee Assistance Program.

  • Customer Support Officer

    3 weeks ago

    Queanbeyan, New South Wales, Australia Australian Government Department of Defence Full time

    The RoleThe Information Access Unit (IAU) is responsible for providing information to Defence applicants. As a Customer Support Officer - Information Access, you will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families, and representatives seeking information from Defence. You will provide...

  • Retail Customer Service Officer

    5 months ago

    Queanbeyan, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    6 months ago

    Queanbeyan, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 month ago

    Queanbeyan, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Assisted School Transport Officer

    7 months ago

    Queanbeyan, Australia Core Assist Disability Support Services Full time

    Short Hours - Contract - Flexible Working as Assisted Transport Support Officer you will help to enhance the independence and quality of life of our customers. You will assist young people living with a disability travel to and from school safely each day by providing door to school transport services. The roles are fulltime, casual on call, sometimes with...

  • General Administrative Support Officer

    6 months ago

    Queanbeyan, Australia NSW Government -NSW Police Force Full time

    Clerk Grade 1/2 - Ongoing Full-Time - Queanbeyan **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the...

  • Retail Customer Service Officer

    1 month ago

    Queanbeyan, Australia Australia Post Full time

    Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our...

  • Retail Customer Service Officer

    3 weeks ago

    Queanbeyan, Australia Australia Post Full time

    Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our...

  • Aps 6 - Customer Support Manager

    5 months ago

    Queanbeyan, Australia Australian Government Full time

    $88,175 - $100,724 (plus Super) - Queanbeyan - NSW **The Role** This role will suit you if: - You enjoy positive and challenging aspects of customer engagement and have a high level of emotional intelligence. - Enjoy making things happen without being daunted by the unknown, enjoy a challenge and see these as learning opportunities. - Can adapt in a...

  • Customer Support Specialist

    4 weeks ago

    Queanbeyan, New South Wales, Australia Australian Government Department of Defence Full time

    About the RoleThe Information Access Unit (IAU) is a key part of the Defence Customer Service Network, providing a single point of contact for applicants seeking information from Defence. As a Customer Support Specialist, you will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families, and...

  • Customer Support Assistant

    4 weeks ago

    Queanbeyan, New South Wales, Australia Australian Government Department of Defence Full time

    The RoleThe Information Access Unit (IAU) within the Australian Government Department of Defence requires a skilled professional to provide high-quality customer service to Defence stakeholders.You will work closely with internal and external stakeholders to deliver services to Defence members, ex-members, families, and representatives seeking information...

  • Aps 5 - Assistant Customer Support Manager

    5 months ago

    Queanbeyan, Australia Australian Government Full time

    $80,487 - $86,211 (plus Super) - Queanbeyan - NSW **The Role** The Information Access Unit (IAU) was established to provide applicants seeking information from Defence with a single point of contact. You will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families and representatives seeking information...

  • Executive Support Officer

    11 hours ago

    Queanbeyan, Australia NSW Department of Communities and Justice Full time

    Division: Operations- Location: Queanbeyan, NSW, AU, 2620- Req ID: 70899- Ongoing opportunity available to support the Illawarra Shoalhaven and South East Regional Delivery team - Role based in Queanbeyan with flexible work options available - Clerk Grade 5/6 - Base salary $93,295 - $102,941 plus employer’s contribution to superannuation and annual leave...

  • Customer Support Liaison Specialist

    3 weeks ago

    Queanbeyan, New South Wales, Australia Australian Government Department of Defence Full time

    The RoleThe Australian Government Department of Defence is seeking a highly skilled and motivated Customer Support Liaison Specialist to join our Information Access Unit (IAU).You will be responsible for providing information, education, and case management to applicants seeking information from Defence. This will involve working closely with internal and...

  • Sales, Customer Service

    2 months ago

    Queanbeyan East, Australia Kokonut Pacific Full time

    We are seeking a highly organised, detail-oriented **Sales, Customer Service & Admin Officer** to join our team in Queanbeyan. This part-time role offers the opportunity to contribute to customer service, sales support, and administrative tasks, all while being part of a purpose-driven business making a real impact. **Key responsibilities**: - Process...

  • Customer Service Representative

    3 weeks ago

    Queanbeyan, New South Wales, Australia Australia Post Full time

    About the OpportunityAustralia Post is committed to delivering exceptional customer experiences. As our Retail Customer Service Officer, you will play a vital role in helping Australians service their own businesses and keeping millions of people connected. With a strong focus on customer satisfaction, you will be responsible for providing excellent service...

  • Admin Clinical Support Officer

    3 months ago

    Queanbeyan, Australia Southern NSW Local Health District Full time

    **Employment Type**: Permanent Full Time **Position Classification**:Admin Clinical Support Off Lvl 3 **Location**:Queanbeyan** **Remuneration**: $66,027 - $68,085 per annum **Hours Per Week**: 38 hpw **Requisition ID**: REQ513191 **Application Close**:3 September 2024 **Interviews Details**:Scheduled within 10 days of closing Southern NSW Local Health...

  • Customer Service Professional

    3 weeks ago

    Queanbeyan, New South Wales, Australia Australia Post Full time

    About the OpportunityWe're seeking a highly skilled and enthusiastic Retail Customer Service Officer to join our team. As a key member of our retail team, you'll play a vital role in delivering exceptional customer service and supporting the growth of our business.Main Responsibilities:Provide outstanding customer service and sales support to our...

  • Customer Service Representative

    1 month ago

    Queanbeyan, Australia Australia Post Full time

    About the OpportunityAustralia Post is seeking a skilled and enthusiastic Retail Customer Service Officer to join our team. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.Key Responsibilities:Provide exceptional customer service and sales support to...

  • Vegetation Officer

    3 weeks ago

    Queanbeyan, Australia Essential Energy Full time

    Support our Vegetation Management program, ensuring compliance, safety, and quality across dispersed geographical areas. **We are unique** Essential Energy is an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well-being while offering attractive remuneration and benefits. Take pride...