Customer Support Assistant

3 days ago

Queanbeyan, New South Wales, Australia Australian Government Department of Defence Full time

The Role

The Information Access Unit (IAU) within the Australian Government Department of Defence requires a skilled professional to provide high-quality customer service to Defence stakeholders.

You will work closely with internal and external stakeholders to deliver services to Defence members, ex-members, families, and representatives seeking information from Defence.

Key responsibilities include:

  • Customer and stakeholder engagement
  • Management of information requests
  • Support for complex information requests
  • Coaching team members, identifying training needs, and providing quality assurance
  • Collating, analysing, and producing reports
  • Interpreting legislative frameworks, government decision making, and policy documents
  • Identifying issues and contributing to the resolution of problems

About our Team

The IAU is part of the Defence Customer Service Network that comprises call centre, email, and face-to-face customer services, archives, travel, publishing, and library functions.

As a member of our team, you will be responsible for enhancing the customer experience, working with stakeholders to identify opportunities for service improvement, and contributing to the development of policies and procedures.

The ideal candidate will have:

  • Genuine interest in providing customers with a positive and professional experience
  • Achieving outcomes through effective negotiation skills
  • Excellent communication skills, both written and verbal
  • Confidence to engage with stakeholders at all levels, including those with complex needs
  • Resilience, personal drive, and a focus on enabling others in support of Defence capability
  • Willingness to learn and be challenged
  • Ability to adapt to change in a positive and flexible manner

In return, we offer:

  • Performance-related salary progression
  • Negotiated flexible work arrangements
  • Ongoing training and development
  • 20 annual leave days per year
  • 15 personal/carers' leave days per year
  • An additional leave day per calendar year
  • Christmas stand-down (paid break during the Christmas and New-Year period in addition to regular leave)
  • Parental and reservist leave
  • Wellbeing and diversity networks
  • Access to the Defence Employee Assistance Program

  • Customer Support Specialist

    5 days ago

    Queanbeyan, New South Wales, Australia Australian Government Department of Defence Full time

    About the RoleThe Information Access Unit (IAU) is a key part of the Defence Customer Service Network, providing a single point of contact for applicants seeking information from Defence. As a Customer Support Specialist, you will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families, and...

  • Customer Support Specialist

    1 week ago

    Queanbeyan, New South Wales, Australia Australian Government Department of Defence Full time

    About the RoleThe Information Access Unit (IAU) is a key part of the Defence Customer Service Network, providing a single point of contact for applicants seeking information from Defence. As a Customer Support Specialist, you will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families, and...

  • Customer Support Specialist

    7 days ago

    Queanbeyan, New South Wales, Australia Australian Government Department of Defence Full time

    About the RoleThe Information Access Unit (IAU) is responsible for providing a single point of contact for applicants seeking information from Defence. As a Customer Support Specialist, you will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families, and representatives. Your key responsibilities will...

  • Aged Care Support Worker

    1 week ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    About the RoleWe are seeking a dedicated and compassionate Aged Care Support Worker to join our team at KinCare in the Queanbeyan area. As a Home Care Assistant, you will play a vital role in providing high-quality care and support to our customers, enabling them to live independently at home for longer.Key ResponsibilitiesProviding domestic assistance,...

  • Aged Care Support Worker

    1 week ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    About the RoleWe are seeking a dedicated and compassionate Aged Care Support Worker to join our team at KinCare in the Queanbeyan area. As a Home Care Assistant, you will play a vital role in providing high-quality care and support to our customers, enabling them to live independently at home for longer.Key ResponsibilitiesProviding domestic assistance,...

  • Aged Care Support Specialist

    1 week ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    We are seeking a dedicated and compassionate Aged Care Support Specialist to join our team at KinCare. As a Home Care Assistant, you will play a vital role in providing high-quality care and support to our customers in the Queanbeyan area.Key Responsibilities:Providing domestic assistance, including cleaning and laundry, to ensure our customers' homes are...

  • Trade Sales Assistant

    3 days ago

    Queanbeyan, New South Wales, Australia Reece Group Full time

     About Reece GroupWe are a leading supplier of plumbing and building materials. Our team is dedicated to providing excellent customer service and supporting the trade industry.About the RoleWe are seeking a Trade Sales Assistant to join our team. As a Trade Sales Assistant, you will work with trades and businesses, providing customer service in-store and in...

  • Aged Care Support Worker

    1 week ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    About the Role:We are seeking a dedicated and compassionate Aged Care Support Worker to join our team at KinCare. As a Home Care Assistant, you will play a vital role in providing high-quality care and support to our customers in the Queanbeyan area.Key Responsibilities:Providing domestic assistance, including cleaning and laundry, to ensure our customers'...

  • Aged Care Support Worker Queanbeyan

    7 days ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    About the Role:We are seeking a dedicated and compassionate Aged Care Support Worker to join our team in Queanbeyan. As a Home Care Assistant, you will provide high-quality care and support to our customers, enabling them to live independently at home for longer.Key Responsibilities:Providing domestic assistance, including cleaning and laundryAssisting with...

  • Trade Counter Assistant

    5 days ago

    Queanbeyan, New South Wales, Australia Reece Group Full time

    About Reece PlumbingWe make connections by supporting the trade, providing quality products and useful services that support the essential work that we do.About the roleWork with trades and businesses as a retail sales assistant, delivering customer service in-store and the warehouse. No experience is needed.Key ResponsibilitiesPick orders, load delivery...

  • Aged Care Support Worker

    5 days ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    About the RoleWe are seeking a dedicated and compassionate Home Care Worker to join our team at KinCare. As a Home Care Worker, you will play a vital role in providing high-quality care and support to our customers in the Queanbeyan area.Key ResponsibilitiesProviding domestic assistance, including cleaning and laundryAssisting with meal preparation and...

  • Aged and Disability Support Professional

    1 week ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    About the RoleWe are seeking a dedicated and compassionate Care Worker to join our team in the Queanbeyan area. As a Care Worker, you will provide high-quality care and support to older adults in their own homes, enabling them to live independently for longer.Key ResponsibilitiesDomestic Assistance: Cleaning and maintaining a safe and comfortable living...

  • Trade Counter Assistant

    1 week ago

    Queanbeyan, New South Wales, Australia Reece Group Full time

    About Reece PlumbingWe make connections.Plumbers are at the heart of Reece. Reece Plumbing is built on supporting the trade, providing quality products and useful services that supports the essential work that we do.About the roleAs a retail sales assistant, you will work with trades and businesses to deliver customer service in-store and the warehouse. This...

  • Aged Care Support Worker Queanbeyan

    1 week ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    About the RoleWe are seeking a dedicated and compassionate Aged Care Support Worker to join our team in Queanbeyan. As a Home Care Assistant, you will provide essential support to our elderly customers, enabling them to live independently in their own homes.Key ResponsibilitiesDomestic Assistance: Cleaning and maintaining a safe and comfortable living...

  • Aged Care Support Worker Queanbeyan

    5 days ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    Job OverviewWe are seeking a dedicated and compassionate Aged Care Support Worker to join our team in Queanbeyan. As a Home Care Assistant, you will play a vital role in providing high-quality care and support to our customers, enabling them to live independently in their own homes.Key ResponsibilitiesDeliver domestic assistance, including cleaning and...

  • Home Care Support Worker Queanbeyan

    3 days ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    Job Opportunity for Care Workers in QueanbeyanWe are seeking experienced Care Workers to provide high-quality in-home care services to our customers in the Queanbeyan area.About the RoleDomestic Assistance: Cleaning the home of older people to ensure a safe and comfortable living environment.Personal Care: Assisting with daily activities such as bathing,...

  • Aged Care Support Worker

    5 days ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    About the RoleWe are seeking a compassionate and dedicated Care Worker to join our team in the Queanbeyan area. As a Care Worker, you will play a vital role in providing high-quality care and support to our customers, enabling them to live independently at home for longer.Key ResponsibilitiesProvide domestic assistance, including cleaning and laundry, to...

  • Care Worker

    6 days ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    About the RoleWe are seeking a dedicated and compassionate Care Worker to join our team in the Queanbeyan area. As a Care Worker, you will provide high-quality in-home care services to our customers, ensuring their safety, comfort, and well-being.Key ResponsibilitiesProvide domestic assistance, including cleaning and laundryAssist with meal preparation and...

  • Home Care Support Worker

    5 days ago

    Queanbeyan, New South Wales, Australia KinCare Full time

    About the RoleWe are seeking a dedicated and compassionate Care Worker to join our team at KinCare in the Queanbeyan area. As a Care Worker, you will play a vital role in providing high-quality care and support to our elderly customers in the comfort of their own homes.Key ResponsibilitiesProviding domestic assistance, including cleaning and laundryAssisting...

  • Customer Service Representative

    5 days ago

    Queanbeyan, New South Wales, Australia Coles Full time

    About the RoleAs a Customer Service Agent (CSA) at Coles Supermarkets, you will be responsible for delivering customer orders to their homes. This role requires safe navigation of local neighbourhoods, picking and packing orders to the highest standard, and providing great customer experiences.About You and Your SkillsA commitment to delivering excellent...