Customer Service Representative

1 month ago


Queanbeyan, Australia Australia Post Full time
About the Opportunity

Australia Post is seeking a skilled and enthusiastic Retail Customer Service Officer to join our team. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.

Key Responsibilities:

  • Provide exceptional customer service and sales support to customers
  • Manage high-value transactions accurately and efficiently
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties such as stocktaking and record maintenance

About You

We are looking for a friendly, enthusiastic, and reliable individual who is passionate about delivering exceptional customer experiences. You will need to have experience in customer service and/or cash handling, and be fit to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer

  • We invest in your growth and development through ongoing training and career development opportunities
  • We value diversity and inclusion, and are committed to creating a workplace where everyone feels welcome and valued
  • We offer a range of benefits, including Post Perks and more

Join Our Team

Australia Post is a leading provider of postal and parcel services, and we are committed to delivering exceptional customer experiences. If you are passionate about customer service and sales, and are looking for a challenging and rewarding role, we encourage you to apply.



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