Customer Service Representative
1 month ago
Australia Post is seeking a skilled and enthusiastic Retail Customer Service Officer to join our team. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.
Key Responsibilities:
- Provide exceptional customer service and sales support to customers
- Manage high-value transactions accurately and efficiently
- Conduct and process identity services transactions, including Australian Passport Interviews
- Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assist customers with mail lodgements and associate costs
- Build rewarding relationships with customers by understanding their needs
- Assist with administrative duties such as stocktaking and record maintenance
About You
We are looking for a friendly, enthusiastic, and reliable individual who is passionate about delivering exceptional customer experiences. You will need to have experience in customer service and/or cash handling, and be fit to lift up to 16kgs of mail regularly and stand for your shift.
What We Offer
- We invest in your growth and development through ongoing training and career development opportunities
- We value diversity and inclusion, and are committed to creating a workplace where everyone feels welcome and valued
- We offer a range of benefits, including Post Perks and more
Join Our Team
Australia Post is a leading provider of postal and parcel services, and we are committed to delivering exceptional customer experiences. If you are passionate about customer service and sales, and are looking for a challenging and rewarding role, we encourage you to apply.
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