Client Services Officer

4 months ago

Central Coast, Australia Small Animal Specialist Hospital (Sash) Full time
  • Supportive team environment with plenty of training and guidance
  • A rewarding industry where you can help make a difference

Client Services Officer - Central Coast

At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people in a caring and supportive environment. Inspired by the special bond between pets and their families, we constantly strive to help pets and their families live their best life. We are privileged to have a wonderful team of Client Services professionals at SASH, coming from a diverse range of backgrounds and industries. We are excited to be in the fabulous position to needing to grow our Client Services team and that’s where you come in

About the Role:
Our client services team represents a pet owner’s first impression of SASH and the service we strive to offer is 5 stars. We are looking for 2 part time candidates with availability across a 7 day roster. As we are a 24hr facility, this team will be working a mixture of shifts including nights and weekends. Availability for 2 weekends per month is essential. There This truly is a reception positions like no other, where no two days are the same.
Some of the tasks include, but are not limited to:

  • Navigating multiple systems at any one time, including a digital phone system. 
  • Greeting of clients and organising waiting room workflow.
  • Management of high-volume calls and email inbox
  • Coordination and booking of appointments both over the phone and in person
  • Acting as a liaison between clients and the clinical team.
  • Handling of cash, EFTPOS and other payments
  • Requesting results, samples and other documents from third parties.


About You:

Our Client Services team is close knit, and we are looking for a dedicated individual to join our friendly and vibrant team. This is a position that will be challenging and is not for the fainthearted. We are looking for someone who can bring a positive, engaging and helpful attitude to the role. As a 24hr facility, we require someone who is available to work a variety of hours, across a 7 day roster. This means weekend availability across a shared rotation is a must. To be considered for the position, you will have:

  • A minimum of 2 years’ experience in a high-volume reception or administration-based position
  • Proven ability to take initiative and prioritise tasks effectively
  • Display an empathic yet resilient attitude
  • Excellent communication skills both written and verbal.
  • Excellent work ethic
  • A great team play with an ability to work autonomously when required
  • Passionate about animals and providing excellent customer service

  
What’s in it for You?

This is an exciting opportunity for someone who is wanting to take their skills and career to the next level. People are at the forefront of our business and without great people, we know would not be doing what we do. You would be joining a business that is highly committed to our people, supporting them to achieve their goals. Just a few of the perks included in this opportunity are:

  • Competitive Salary packaging
  • Inclusive team where equality is not negotiable
  • Opportunities for career growth for the right person
  • Inclusive team where equality is not negotiable
  • SASH paid parental leave for all new parents
  • Excellent work life balance
  • Supportive team of SASH specialists, residents, nursing team
  • Team member discounts and events

To apply, please click the "apply now" button to submit your CV for consideration.

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