Client Services Liaison
3 days ago
We are a 24-hour veterinary facility dedicated to providing exceptional care to pets and their families. At Small Animal Specialist Hospital (SASH), we believe that our team is the key to delivering the highest standards in veterinary care.
Our Client Services team represents the first point of contact for pet owners, and we strive to provide a 5-star service every time. We are seeking two part-time candidates to join our dynamic team, working a mix of shifts including nights and weekends.
Job DescriptionAs a Client Services Officer at SASH, you will be responsible for managing high-volume calls and email inquiries, greeting clients, and coordinating appointments. You will also act as a liaison between clients and our clinical team, handling cash, EFTPOS, and other payments. This is a challenging yet rewarding role that requires excellent communication skills, empathy, and a positive attitude.
Requirements- A minimum of 2 years' experience in a high-volume reception or administration-based position
- Proven ability to take initiative and prioritise tasks effectively
- Display an empathic yet resilient attitude
- Excellent communication skills both written and verbal
- Excellent work ethic
- A great team player with an ability to work autonomously when required
This is an exciting opportunity for someone looking to take their career to the next level. As a valued member of our team, you can expect:
- Competitive salary packaging
- Inclusive team culture where equality is paramount
- Opportunities for career growth and professional development
- SASH paid parental leave for all new parents
- Excellent work-life balance
- Supportive team of specialists, residents, and nursing staff
- Team member discounts and events
Estimated Salary: $55,000 - $65,000 per annum, depending on experience.
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