Growth Account Manager

Deliverect As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves. Omnichannel Innovation Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape. Unlocking Benefits Our meticulously crafted solutions provide a multitude of benefits: Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times. Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs. Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction. Dynamic Team and Values Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey. Department Focus Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together. About the Role As a Growth Account Manager, you'll drive regional growth by managing and expanding our portfolio of businesses. Your role spans nurturing existing accounts, identifying growth opportunities, and strategising to boost revenue. You'll be crucial in introducing evolving Deliverect solutions to businesses, fostering long-term relationships, and ensuring customers' business success.

Your Impact

Analyze account performance metrics meticulously to pinpoint potential growth avenues, focusing on cross-selling and up-selling Deliverect products tailored to client needs and objectives. Engage in collaborative sessions with internal teams, including Marketing and Sales, to devise and execute effective growth strategies aligned with the unique requirements of assigned clients, leveraging insights gleaned from market research and client interactions. Cultivate and nurture strategic partnerships with clients, positioning oneself as a reliable and knowledgeable advisor, and proactively identifying opportunities for them to optimize their use of Deliverect's platform to drive business growth. Establish and foster enduring relationships with key client contacts, fostering an environment of trust, collaboration, and mutual benefit, ensuring a deep understanding of client objectives and challenges. Conduct comprehensive analysis of customer usage data, delving into usage patterns and behaviors to identify areas where efficiency can be improved and where additional value can be unlocked through enhanced utilization of Deliverect's platform. Utilize advanced data analytics tools to track and interpret key performance indicators (KPIs), offering actionable insights into client performance and trends, enabling informed decision-making and strategic planning. Develop insightful reports and presentations that succinctly demonstrate the tangible return on investment (ROI) delivered by Deliverect's solutions, showcasing the impact on client operations, efficiency gains, and revenue growth. Lead negotiations for contract renewals, leveraging in-depth understanding of client needs and market dynamics to secure mutually beneficial agreements that drive client satisfaction and long-term partnership.

Your Expertise

Proven ability to develop and nurture strong relationships with existing customers, fostering trust and rapport. Excellent written and verbal communication skills, enabling clear and impactful communication with customers and internal stakeholders. A Deep understanding of the order management industry, including customer needs, challenges, and trends. Skilled at navigating internal stakeholders and acting as a strong advocate for customers' needs and interests. Comprehensive understanding of Deliverect's product portfolio and its value proposition, enabling effective solution selling. Ability to identify opportunities to introduce new products or features to existing customers, driving revenue growth through strategic upselling and cross-selling. Proficiency in utilizing customer data and analytics platforms to identify growth opportunities and trends, facilitating informed decision-making. In-depth knowledge of APIs, integrations, POS systems, and third-party delivery services relevant to the restaurant industry, coupled with the ability to understand and communicate technical aspects effectively.

Additional Information

This full-time, hybrid role requires 4 days in our George Street office and 1 day working from home. Candidates must demonstrate impeccable English with Mandarin being a great plus  In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation. Join Deliverect: Where You Shape Tomorrow's Success At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation. What We Bring to the Table: Unicorn Status : Join a fast-growing SaaS unicorn at the forefront of the order management industry. Learning Opportunities : We invest in your growth with a dedicated learning budget and clear learning pathways. Inclusive Policies : Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success. Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility. A Peek into Life at Deliverect: Performance-Driven Freedom : Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated. Innovation Hub : Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront. Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges. Equal Opportunities at Deliverect: We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive. Rights to Work: While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance. Supporting Your Journey: If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at . Join Deliverect, a workplace where culture meets career advancement.

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