Growth Account Manager

2 weeks ago

Sydney, Australia Deliverect Full time

**Who are we?**

Deliverect is a global SaaS unicorn that’s on a mission to help restaurants, dark kitchens, and food chains thrive. We simplify online order management to help them move faster so they can serve even more delicious food to their customers.

With over 300 million orders completed through our platform, we aim to be the backbone of on-demand food. Customers can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.

**Who we work with**

We have hundreds of partnerships with major POS and food delivery platforms such as Lightspeed, TouchBistro, Toast, Square, Deliveroo, Uber Eats, Just Eat, DoorDash and many more. Our customers are some of the biggest and best in the world such as Taco Bell, Burger King, KFC, and Unilever.

**Our team**

Our teams are growing rapidly across Europe, Americas, Australia and the Middle East. Our people are ambitious, take ownership, and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.

**About the Role**

Are you a self-motivated individual who thrives on ownership, data-driven approaches, and the ability to pivot for optimal results? If so, we have an exciting opportunity for you We are seeking a highly skilled Account Manager to join our team in Sydney and support our regional growth initiatives.

In this role, you will take charge of managing and nurturing our restaurant, dark kitchen, and grocery accounts, which span across Australia and have up to 50 locations.

**Your Impact: How you will contribute to our mission**:

- Manage and Grow Accounts: Be the driving force behind nurturing and growing restaurant, dark kitchen, and grocery accounts up to 50 locations.
- Identify Growth Opportunities: Utilise your keen eye for opportunities to cross-sell and up-sell within existing accounts, working closely with businesses to ensure they maximise the potential of the Deliverect product.
- Act as a Trusted Consultant: Provide valuable insights and act as a consultant to our customers, guiding them towards optimizing their use of Deliverect and identifying further avenues for growth.
- Data-Driven Decision Making: Employ data-driven strategies to make informed decisions, highlighting the value of ROI to our clients.
- Negotiation and Collaboration: Skilfully negotiate with clients to achieve mutually beneficial agreements, collaborating with marketing and sales teams to develop growth strategies.
- Target Achievement: Prioritise and organise your work efficiently to achieve set targets, and keep the team informed of your progress.
- Build Strong Relationships: Cultivate and maintain strong relationships with clients and stakeholders, fostering a sense of partnership and trust.
- Customer Satisfaction: Work closely with TAMs, and customer success teams to resolve any issues promptly and ensure customer satisfaction.

**About you**:

- Important is the ability to showcase the core skills required, which you have acquired through your previous experience in Account Growth/Management.
- Negotiation Skills and ROI Expertise: a proven track record of successful negotiations and demonstrating the value of ROI to clients.
- Data-Driven and Analytical: Exhibit strong analytical skills and the ability to make data-driven decisions for effective outcomes.
- Effective Communicator: Excellent communication and interpersonal skills to establish rapport with clients and internal teams.
- Organised and Independent: Demonstrate the ability to prioritize and organize work independently to meet objectives.
- Collaborative Team Player: Embrace collaboration, working seamlessly across different functions within the organisation.
- Problem-Solver and Creative Thinker: Display strong problem-solving skills and a creative mindset to address challenges effectively.

**What We Offer**:

- Fast-growing SaaS scale-up that’s been awarded 'Unicorn" status.
- Plenty of scope to develop and take ownership within your role.
- Generous range of benefits.
- Hybrid Working**:

- 4 Days in the Sydney office**:

- Diverse international team to enjoy regular company and team events.
- Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress.
- An exciting, innovative environment, with weekly product releases, constant new features and incremental optimisations.
- A fast-growing international scale-up with strong growth plans.
- A chance to help solve some of the biggest challenges facing the global FoodTech industry.

**Equal Opportunities**

**Rights to Work**

Please note, internal and external applicants must have the legal right to live and work in the country where the role is located in order to be considered. Proof of eligibility may be required during the recruitment process. While we value the contributions of individuals from various backgrounds, it's important to note

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