Informatics Technical Specialist II

1 week ago


Doncaster, Australia Abbott Full time

About Abbott
 

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
 

Working at Abbott
 

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

Career development with an international company where you can grow the career you dream of .

Amazing health and wellness benefits and perks.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
 

This role works for Abbott Core Lab. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
 

Role Purpose
 

A technical expert focused on end-to-end delivery of the AlinIQ Digital Health applications. Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction.
 

Qualifications

Bachelor’s degree or equivalent Global education in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

1-3 years of experience preferred installing, configuring and/ or maintaining diagnostics laboratory informatics applications
 

Special Skills & Knowledge

Sound understanding of diagnostics laboratory workflows and related technologies

Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories

Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable

Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently

Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet
 

Key competency & Desirable skills

Strong verbal and written communication skills with excellent customer facing capabilities

Attention to detail and a concern for quality

Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way
 

Key Accountabilities
 

Strategic

Become a trusted advisor to customers

Identify customer needs, propose solutions, and resolve problems

Provide feature/ product enhancement input based on customer feedback

Maintain and assume accountability for a culture of high customer service


Operational

Execute project work plans with a focus on timely completion & risk mitigation

Track and report on assigned project aspects on a regular basis

Configure and integrate products to customer specifications; deliver training

Provide customer support assistance, as needed

Revise and keep up to date, all project documents and systems of record

Participate in team and customer meetings effectively

Be available for potential shift work and travel to client sites up to 80% of the time



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