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Product Coordinator
4 months ago
What's in it for you?
As a Product Coordinator within the Product team, you will act as a vital business partner and advocate for our stakeholder groups. You will collaborate with various business units to understand operational processes and challenges, document new requirements and support product launch activities. Your responsibilities will also include creating and maintaining product documentation, developing Acceptance Criteria, ensuring developed features meet requirements, and facilitating communication across teams and stakeholders.
This position works closely with other Coordinators and reports directly to the Product Coordination Manager. This role is suited for a Junior to Mid-level candidate looking to make their mark within product and will benefit from mentorship by a group of Senior Product Managers and stakeholders from the business.
Your role with us:
In this role, you will support the Product Management team by gathering and analysing feedback from customers, stakeholders, and the market to help define product requirements and features. You will work closely with Product Managers on project management efforts, including defining project requirements, timelines, and coordinating deliverables.
As our Product Coordinator (Commercial - CRM Marketing) you will work closely with our Commercial team, who offer our customer base top-tier perks to keep them engaged with our platform. The Commercial team is responsible for managing our CRM and social strategies, ensuring personalised experiences and incentives. You will be responsible for managing requirements relating to our third-party marketing email provider, working closely with the social team on briefing the design team, and collaborating with Product Managers on the development of ideas and tickets that enhance the platform.
Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.
Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.
Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 300+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.
Click play, on your career today
What you will do:
- Act as a business partner and advocate for the feature requirements of the business units.
- Participate in quality assurance processes and ensure that products meet customer expectations and standards outlined in the Acceptance Criteria.
- Support the Product Management team in gathering requirements, writing BAU tickets, creating Idea Canvases, developing acceptance criteria and project management efforts.
- Assist with the creation and maintenance of product documentation, including project WIP documents, customer support documentation, and the Product Requirements Document (alongside the Product Manager).
- Work closely with business functions to ensure product alignment and to support product launch activities.
- Monitor and report on product performance, usage metrics, and success criteria.
- Facilitate communication across teams and stakeholders to ensure clear understanding of product objectives, timelines, and progress.
What you will bring:
- Familiarity with tools like Jira, Trello or Asana to manage tasks, track project progress, and collaborate with team members.
- Experience partnering with stakeholders on requirements gathering, incorporating feedback, and gaining support throughout the project lifecycle.
- Understand Agile principles and practices, including Scrum or Kanban frameworks.
- Similar experience in a product coordination, project / account management, or similar role within a product development or agency environment.
Bonus points if you also have:
- Basic knowledge of user experience (UX) and user interface (UI) principles.
- Experience with process modelling and creating business cases as a business analyst.
- Knowledge of quality assurance (QA) processes, including the creation of Acceptance Criteria and testing new features prior to launch.
- Sports & Gambling knowledge advantageous
- Cryptocurrency knowledge would be advantageous
Some of the perks of working for us:
- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Career Development Opportunities within the organisation supported by internal mobility
- Paid volunteer day
- Two full-time baristas who will make your daily coffee, tea smoothies or fresh juice
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- ‘Help yourself’ Drinks Fridges and Snack Walls
“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
