Customer Support Coordinator

3 weeks ago

Melbourne, Australia Metricon Full time

Customer Support Coordinator (Pre-Site) - Metro Central

Calling all High End Knock Down Rebuild Pre-Site Customer Support…ONCE IN A LIFETIME KDRB SPECIALIST ROLE

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our fun, family environment Mount Waverley Head Office, work within the busy Pre-Site Operational Customer Support team supporting our High End Knock Down Rebuild customers through their pre build process. You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site and do a handover with the build team.
Reporting to the Customer Support Manager, your responsibilities will include: Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction processDeliver exceptional customer service, build and maintain customer relationshipsContinuously providing updates to your customersMaintain a high degree of accuracy recording customer project detailsLiaising with drafting, estimating, studio and external suppliers and coordinate client variations when requiredEnsuring customer quality control through professional communications, maintaining data entry and executing report compilationConsistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; andAssist with all Customer Support related tasks.
Metricon will offer you: Free parking onsite and just off the Monash Freeway on Blackburn Road, Mount WaverleyNo Two Days Are the Same in this roleOur people are what makes us Australia's leading home builder - #1 Home Builder for the 9th Consecutive Year Be supported by a Management Team that has a Culture Where You MatterValues - We’re together, We’re ready, We Own It and We Do it with CareOn-going learning and development opportunities to help build your skills and reach your potentialWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunitiesAttractive housing discounts on our award-winning homesYou Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; andExclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
The successful candidate will have: Experience working within an account management or customer management focused role ideally within residential building or similarExperience in understanding residential construction contracts and plans is ESSENTIALProven experience in being a member of a successful, dynamic, multi-channel and results focused customer service team with a passion for customer service excellenceProven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standardsAbility to clearly identify client needs and generate solutions to suit both the customer and employees;Intermediate Microsoft WORD and EXCEL computer skills; andHighly organised – ability to multi-task and deal with a variety of activities
If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.

This role requires a national police check to be undertaken by the successful candidate

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