Patient Access Team Leader

1 month ago

Carlton, Australia Dental Health Services Victoria Full time
  • Fulltime, ongoing opportunity for a Patient Access Team Leader to join our team
  • $ 83,944.93, plus 11.5% super. 
  • You will have access to Salary Packaging benefits, 5 weeks annual leave and an accrued day off per month. 

About Dental Health Services Victoria: 

At Dental Health Service Victoria (DHSV), we know our team is key to delivering better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives. You’ll thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work. Sounds like a place you want to be? 

About the role: 

We are seeking an experienced Patient Access Team Leader to join our committed and supportive team at the Royal Dental Hospital of Melbourne. The Patient Access Team Leader is responsible for leading and managing the Patient Access team and the departments administration operational performance within the RDHM portfolio. 

As a leader you will collaborate with Senior leadership and clinicians at RDHM to deliver high quality, service, and outstanding patient experience to ensure we continue to be a leading oral health teaching institution.

Key responsibilities include: 

Operational Support

  • Lead and manage the patient administration team, including recruitment, rostering and leave management, onboarding, coaching, training, and performance management and development
  • Manage incidents, patient complaints and/or unacceptable patient behaviours and escalate when required.

Patient Experience

  • Oversee, monitor, and improve administration function performance to improve the patient experience access. 
  • Oversee waitlist, recall and appointment book management to ensure effective management of patient experience and to support effective chair utlisation.
  • Lead, initiate and contribute to continuous improvement activities that enable quality and service improvements.
  • Manage coordination of patients as required and/or directed by Head of Unit and clinical stakeholders

Operational and Financial Performance

  • Manage team budgets such as salaries and consumables in line with requirements.
  • Manage financial reconciliation, refunds and coding adjustments for the Child Dental Benefit Scheme (CDBS) and ensure all revenue activities are in line with DHSV guidelines, policies and procedures.
  • Review and Evaluate audit reports and department KPIs including financial, clinical productivity, waitlist, and other relevant reporting to assess achievement of patient outcomes and student learning outcomes.

Stakeholder Management

  • Act as a key point of contact for clinicians and other stakeholders, including regularly liaising with the clinical leadership team to support enabling improved patient experience.

For a full list of accountabilities, please click here for the full position description.

About you: 

  • 5 years’ experience of leading a team in clinical operational setting.
  • Experience in Titanium is desirable.
  • Experience in managing customer complaints and resolution
  • Satisfactory Victorian Working with Children’s Check
  • Satisfactory Police Check result
  • Vaccination requirements as required by the Department of Health guidelines, including COVID 19 & flu vaccinations.

Why work at DHSV? 

  • It’s the people who make the difference at DHSV Join a friendly and collaborative team in a supportive and dynamic setting. 
  • Salary Packaging options available. You can use up to $9,010 per year of your pre-tax income for a range of everyday items and expenses and up to a further $2,650 per year on Meal Entertainment. This means you could pay less tax and have more money to spend 
  • Monthly accrued day off (ADO).
  • Fantastic Carlton location – great coffee and food right on your doorstep
  • Excellent transport links with a tram stop just outside the front door, staff can purchase annual Myki tickets at a 10% discount. Low-cost car parking also available
  • DHSV offers an Employee Assistance Program (EAP) through Telus Health to provide advice, support and assistance to staff on a range of matters.
  • You will share the pride and satisfaction of putting a smile on every patient’s face. 

Interested? Submit your resume and a cover letter outlining your knowledge, skills and experience as it relates to the role.

To submit your application, please click ‘Apply’ and follow the prompts.

Any questions please email caoilainn.osullivan@dhsv.org.au We will be actively shortlisting during the advertising period, so please send through your application ASAP.

Please note: We reserve the right to withdraw this ad prior to the closing date once a suitable candidate has been identified. 

 Applications close: Wednesday 21st of August 2024

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability. 

DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced. 

DHSV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government. The government requires all healthcare workers (which includes all DHSV employees) to be vaccinated for COVID-19. 

  • Patient Access Officer

    9 hours ago

    Carlton, Australia Dental Health Services Victoria Full time

    Part-time, ongoing opportunity for a Patient Access Officer to join our team!3 days per week.Part-time salary of $37,039.25 per annum, plus 11.5% super.You will have access to Salary Packaging benefits and 5 weeks annual leave (pro- rated for part time)About Dental Health Services Victoria: At Dental Health Service Victoria (DHSV), we know our team is key...

  • Aquatic Team Leader

    3 months ago

    Carlton, Australia YMCA Recreation Full time

    Lead our Aquatics Team at Carlton Baths - Free access to gyms, recreation, and aquatics centres across the state! - $30.74 per hour plus super At the Y our vision is a better tomorrow where all people can belong. As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with...

  • Culinary Team Leader

    1 week ago

    Carlton, Australia Crowne Plaza Hotels & Resorts Full time

    Crowne Plaza Melbourne Carlton - Culinary Team Leader As a premier establishment set to redefine urban hospitality, Crowne Plaza Melbourne Carlton is poised to offer an exceptional experience for both business and leisure travelers. Nestled in a vibrant district, our hotel provides a unique opportunity to engage with the local community while enjoying...

  • Culinary Team Leader

    1 week ago

    Carlton, Australia Crowne Plaza Hotels & Resorts Full time

    Crowne Plaza Melbourne Carlton - Culinary Team Leader As we prepare to launch, Crowne Plaza Melbourne Carlton stands as a dynamic urban hotel designed for an exceptional getaway experience. Nestled in the heart of Melbourne's Innovation District, our location offers a unique vantage point overlooking Lincoln Square, allowing guests to immerse themselves in...

  • Projects Team Leader

    3 months ago

    Carlton, Australia Gough Recruitment Full time

    SOUTH YARRA OFFICE LOCATION - LEAD A TEAM WITH GREAT TEAM CULTURE - $100K-$130K + SUPER (DEPENDING ON EXPERIENCE) **About -** As the Projects Team Leader, you'll play a pivotal role in overseeing and actively participating in the client investment property process. Your responsibilities will include tracking progress, resolving issues swiftly, and fostering...

  • Practice Manager

    4 months ago

    Carlton, Australia For Health Group Full time

    The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the...

  • Assistant Venue Leader

    3 months ago

    Carlton, Australia Yo-Chi Frozen Yogurt Full time

    Hospitality and Retail Leaders, now is the time to reward yourself and jump in to an exciting role with a brand that can give you a career! We are on the lookout for an **Assistant Venue Leader **for our Carlton venue. 38 hour weeks! No catch, we mean it. Fun and happy customers, creating what makes them happy - all the good things about working in...

  • Medical Receptionist

    3 months ago

    Carlton, Australia For Health Group Full time

    About Us Elevate your healthcare career by becoming a vital member of the ForHealth Medical Centres family. We're a trailblazer in delivering top-notch, accessible healthcare, boasting an expansive network of 80+ medical centres and over 1300 independent health practitioners nationwide. Together, we contribute to more than 7 million patient consultations...

  • Aboriginal Liaison Officer

    15 hours ago

    Carlton, Australia Dental Health Services Victoria Full time

    About the RoleWe are seeking an Aboriginal Liaison Officer to provide support for Aboriginal and Torres Strait Islander patients, carers, and visitors accessing services at the Royal Dental Hospital of Melbourne (RDHM).Key ResponsibilitiesProvide culturally responsive services to people from an Aboriginal and Torres Strait Islander background.Advocate for...

  • Aboriginal Liaison Officer

    1 week ago

    Carlton, Australia Dental Health Services Victoria Full time

    About the RoleWe are seeking an experienced Aboriginal Liaison Officer to provide support for Aboriginal and Torres Strait Islander patients, carers, and visitors accessing services at the Royal Dental Hospital of Melbourne (RDHM).Key Responsibilities:Provide culturally responsive services to Aboriginal and Torres Strait Islander patients, carers, and...

  • Aboriginal Liaison Officer

    17 hours ago

    Carlton, Australia Dental Health Services Victoria Full time

    About the RoleWe are seeking an Aboriginal Liaison Officer to provide support for Aboriginal and Torres Strait Islander patients, carers, and visitors accessing services at the Royal Dental Hospital of Melbourne.Key ResponsibilitiesProvide culturally responsive services to Aboriginal and Torres Strait Islander patients, carers, and visitors.Advocate for...

  • Ect Qualified Educational Leader, Carlton

    3 months ago

    Carlton, Australia Gowrie Victoria Full time

    Join our team at Carlton Learning Precinct team working in partnership with Carlton Primary School and other community services making a positive impact for the local community. For 85 years, Gowrie Victoria has been at the forefront of high-quality early learning. We’re a not-for-profit organisation with a reputation for inspiring others and shining a...

  • Ect Qualified Educational Leader, Carlton North

    3 months ago

    Carlton, Australia Gowrie Victoria Full time

    Join our Carlton North team at our original service where children are immersed in nature in our beautiful, large outdoor space in the heart of the community. For 85 years, Gowrie Victoria has been at the forefront of high-quality early learning. We’re a not-for-profit organisation with a reputation for inspiring others and shining a light on best...

  • Dispensing Manager

    3 months ago

    Carlton, Australia ProVision Full time

    **The Organisation** **About Melbourne Teaching Health Clinics** Melbourne Teaching Health Clinics (MTHC) is a wholly owned subsidiary of the University of Melbourne and provides world class clinical training opportunities for the Faculty of Medicine, Dentistry and Health Sciences students. It also provides patient access to high quality health care for...

  • Practice Administrative Coordinator

    3 months ago

    Carlton, Australia ProVision Full time

    **The Organisation** **About Melbourne Teaching Health Clinics** Melbourne Teaching Health Clinics (MTHC) is a wholly owned subsidiary of the University of Melbourne and provides world class clinical training opportunities for the Faculty of Medicine, Dentistry and Health Sciences students. It also provides patient access to high quality health care for...

  • Food and Beverage Shift Leader

    2 months ago

    Carlton, Australia Milk the Cow Carlton Full time

    **Milk the Cow **is a licensed fromagerie situated in Lygon Street, Carlton, close to the institution of Jimmy Watsons Restaurant and Wine Bar. We have been described as one of the hidden secrets of Melbourne. We specialise in a niche market of matching cheese with wine, champagne, beer, gin, whisky, cider. But also offer cocktails, fondue, hampers, cheese...

  • Dental Health Services Victoria Graduate Dentist Program 2025

    7 days ago

    Carlton, Australia Dental Health Services Victoria Full time

    About Our Graduate Dentist ProgramWe are seeking recent dental graduates to join our team as Graduate Dentists at the Royal Dental Hospital of Melbourne. This is an exciting opportunity to gain diverse experience in various departments, including Primary Care and specialized units.As a Graduate Dentist, you will work under the supervision of experienced...

  • Duty Manager

    6 days ago

    Carlton, Australia Crowne Plaza Hotels & Resorts Full time

    About UsCrowne Plaza Hotels & Resorts is a leading hospitality brand that offers a unique and exceptional experience to its guests. We are committed to delivering a high level of service and creating memorable moments for our guests.Job SummaryWe are seeking a highly motivated and experienced Duty Manager to join our team. As a Duty Manager, you will be...

  • Night Manager

    1 week ago

    Carlton, Australia Crowne Plaza Hotels & Resorts Full time

    About the RoleWe are seeking a highly skilled and experienced Night Manager to join our team at Crowne Plaza Hotels & Resorts. As a Night Manager, you will be responsible for leading a team of professionals in delivering exceptional hospitality experiences to our guests.Key ResponsibilitiesGuest Services: Manage late arrivals and early departures with a warm...

  • Graduate Dentist 2025 Program

    3 weeks ago

    Carlton, Australia Dental Health Services Victoria Full time

    We have 6 exciting 12-month Fixed Term Full-Time, Graduate Dentist positions available  $ 79,145 + 11.5% Super + Salary Packaging Take advantage of generous benefitsStudy leave and CPD available under the EBA  Work within our Primary Care department at the Royal Dental Hospital Melbourne  At Dental Health Service Victoria (DHSV), we give our clinical...