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Duty Manager

2 months ago

Carlton, Australia Crowne Plaza Hotels & Resorts Full time

About Us

Crowne Plaza Hotels & Resorts is a leading hospitality brand that offers a unique and exceptional experience to its guests. We are committed to delivering a high level of service and creating memorable moments for our guests.

Job Summary

We are seeking a highly motivated and experienced Duty Manager to join our team. As a Duty Manager, you will be responsible for leading a team of hospitality professionals and delivering exceptional guest experiences.

Key Responsibilities

  • Lead and Develop a Team: Lead, coach, and develop a team of committed hospitality professionals to deliver a unique and exceptional guest experience.
  • Deliver Exceptional Guest Experiences: Deliver exceptional guest experiences by setting high standards and finding new ways to exceed them.
  • Front Office Operations: Ensure the front office team delivers a great service, professional attention, and personal recognition to our guests.
  • Guest Engagement: Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
  • Critical Situations: Be the first point of contact for any critical emergency situations and resolve issues promptly.

Requirements

  • Education: Minimum Diploma or equivalent.
  • Experience: 2 years' front desk/guest service leader experience.
  • Skills: Basic mathematics skills, fluent in English, both spoken and written. Additional languages well regarded. Excellent communication, problem-solving, reasoning, and motivational skills.
  • Physical Demands: Long periods of standing in the front desk areas and occasional lifting of heavy items.
  • Knowledge: Working knowledge of hotel property management systems like Opera beneficial.
  • Availability: Willingness to work evenings and weekends.

About Us

Crowne Plaza Hotels & Resorts is a global brand with over 420 hotels in diverse locations worldwide. We are committed to creating memorable emotional connections with our guests and colleagues. Our branded service style 'Dare to Connect' is crafted for connection, designed for humans, not nameless guests or colleagues.