Team Leader, Student Support

4 weeks ago

Parkville, Australia University of Melbourne Full time

About the Role


The Team Leader, Student Support plays a central role in the design, development, delivery and evaluation of the university's financial aid service, responding to the needs of a diverse student community.

Your responsibilities will include:

Lead the day-to-day delivery of financial aid services to students, ensuring that the services are effective in delivering the agreed outcomes for students, and are delivered effectively and professionally, in a context where students may be facing considerable personal stresses and challenges. Enable the ongoing development and refinement of effective administrative processes, enabling the timely and accurate payment of student grants and short-term and long-term loans. Ensure the development and maintenance of effective self-help and resources for students seeking information and guidance to assist students facing common challenges and to develop agency in the resolution of their challenges Actively contribute to innovation and continuous improvement of practices and processes based on analysis and feedback, working collaboratively with stakeholders to inform business improvements. 


Who we are looking for
The ideal candidate possesses strong interpersonal skills, excellent verbal and written communication, and the flexibility to prioritise and adapt to peak demands, effectively engaging with a diverse range of individuals from students to senior management.

You will also have:

A tertiary qualification in a relevant discipline or an equivalent combination of relevant experience and education/training. Demonstrated adoption of values by acting in the best interest of the University; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively, connecting with people and building relationships in your workplace. Demonstrated experience in student support services, ideally within financial aid or scholarship services, and developing, delivering and evaluating services against predetermined objectives Demonstrated experience in working with students in an advising context, ideally with experience in a student wellbeing context

For further information regarding responsibilities and requirements please refer to the attached PD.

Please note: Visa sponsorship is not available for this position . This role requires current valid work rights for Australia.

Your new team – Student and Scholarly Services
 Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff. 

What we offer you
 In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
 We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

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