Customer Service Attendant | The Alcott

1 month ago

Lane Cove, Australia Norths Collective Full time

A Place to Belong...

The Alcott is part of Norths Collective - a forward thinking, fresh and competitive brand who are leaders in the club and gaming industry. We are all about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. We are a not for profit business, who are passionate about our commitment to giving back to our community through sport, social and sustainability initiatives.

About the role:

Be part of something bigger. Connect with your community. Have Fun. It's all part of being on the Norths Collectives team. Our members and guests are more than just patrons - they're our supporters. So we've designed an experience where the club is just as much theirs as it is ours.

Reporting to the manager on shift we are currently seeking passionate Customer Service Attendants. The overall purpose of the role is to deliver exceptional and memorable service to our guests. You would be working in an enthusiastic team environment, ensuring all aspects of our guest experience exceeds expectations. Meeting and greeting with a welcoming smile and building rapport with our amazing members while delivering efficient and friendly service throughout the business. Demonstrating initiative and willingness to learn and grow in your role.

Joining The Alcott means you are part of Norths Collective which includes Norths Cammeray, The Greens North Sydney, The Verandah Beecroft, The Glasshouse Artarmon, Seagulls Tweed Heads and The Bowlo Bangalow.

Your Key Priorities will be to:

  • Provide efficient and friendly service to our members and guests
  • Clear and reset tables as well as ensuring service areas are clean and tidy
  • Ensure accurate processing of cash and credit card transactions
  • Use in house systems to place orders
  • Maintain standards of hygiene for food handling and presentation
  • Effectively communicate with all patrons and staff

The Candidate:

  • Full availability over a seven day week
  • A genuine desire to help people have a great experience
  • Excellent communication and customer service skills
  • Hold current Responsible Service of Alcohol (RSA) and Responsible Conduct of Gaming (RCG) certification
  • Manual handling abilities are a must, combined with a love of being on your feet

Our Benefits:

  • Discounted rates on meals
  • Free gym membership at Norths Fitness
  • Dynamic, energised, management team that is embracing change and focused on success
  • Access to Norths Collective Academy
  • Work for a Club that continues to reinvent its relevancy to its local community
  • Extensive training and development


We invest a lot in our people and offer significant on the job training. This is a great place to learn and grow in your hospitality career.

If you have the enthusiasm, drive and energy to create the wow factor that surpasses our customers' expectations and has them returning to their Club again and again, we would love to speak with you.

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