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Customer Support Representative

4 weeks ago

Gladstone Central, Australia Komatsu Australia Pty Ltd Full time

The Opportunity:

This Position will be for a Roaming Customer Support Representative to provide assistance to both internal and external customers with all queries regarding parts sales, orders and deliveries, ensuring the Customer Support Centre meets the operational standards set by Komatsu and the CSC (Customer Support Charter). On occasions there will be a requirement to assist on customer Mine Sites and backfill for Fleet / Project Managers.

Roster: Monday to Friday 0800-1600

Role Located: Rockhampton

Komatsu can provide you with:

  • Paid Parental Leave: 12 weeks of paid primary carer parental leave
  • Technology: Discounts on Apple, Dell, Lenovo, and Microsoft products
  • Financial: Komatsu Employee Referral Program offering a bonus of $5,000 if you successfully refer someone for a role, Income Protection options available
  • Career: recognition and awards, Komatsu is a recognised training organisation (RTO) providing an opportunity to complete recognised Cert III courses
  • Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
  • Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents

Your Knowledge, Skills and Abilities:

  • A background in parts sales and good mechanical aptitude would be highly regarded
  • Current drivers licence and High Risk forklift license is essential
  • Previous experience in parts operation / interpretation or warehouse environment
  • Proficient skills with Microsoft products (Outlook, Word and Excel) and AX / Dynamics
  • Strong written and oral communication skills required for a front line customer support role
  • High accuracy level of production data
  • Sound analytical, organisational and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Weekly checks of outstanding customer orders to ensure backorders supplied within the shortest possible lead time.
  • Interpret the customer’s needs correctly, suggesting options to the end user for additional sales. 
  • Meet both customer and company expectations to a satisfactory level of customer service.
  • Diligent inspection of all inwards goods to ensure accuracy of received stock quantities
  • Accurate receipting of all stock and put away in the correct location
  • Efficient picking, packing, dispatching and recording of shipments of parts and other goods to internal and external customers
  • Assisting in cyclical and/or full stock takes
  • Liaising with transport companies to arrange collection of goods for delivery
  • Ensuring all required paperwork is completed, processed and filed correctly in an accurate and timely manner

Ready to get started? Apply now

Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.