Customer Support Representative

1 month ago

Gladstone Central, Australia Komatsu Australia Pty Ltd Full time

 **Customer Support Representative Trainee Intake 2025**

AUR31020 Certificate III in Automotive Sales

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

What is a Customer Support Representative (CSR)?

As a CSR you will provide assistance to both internal and external customers with all parts quotes, sales and order tracking. Along with liaising with local vendor and transport providers to best support our customer’s needs, ensuring that the operational standards set by our Komatsu Customer Support Charter are met and exceeded.

What are the career pathways for a CSR at Komatsu?

Upon completion of your CSR Traineeship, you will have the skills and ability to further your career with Komatsu as a:

  • Komatsu Customer Support Centre Team Leader & Supervisor
  • Customer Support and Sales Representative
  • Parts & Service Advisor
  • Fleet Manager
  • New Machine Sales
  • Parts Planner
  • Regional Parts Manager
  • Business Systems Trainer

The Opportunity:

Throughout the 3-year program you will receive first class training in state-of-the-art facilities, working on some of the most innovative and advanced equipment ranges globally. You can expect to learn from the industry’s best within a safe and supportive environment that promotes development.

These are permanent positions with employment opportunities upon completion, perfect for those looking for a long-term career within Komatsu.

What can I expect as a Komatsu Trainee?

  • Learn valuable, nationally recognised job skills and qualifications with an Original Equipment Manufacturer (OEM) company
  • Learn while earning an income
  • Be supported by a dedicated Technical Capability team
  • Be provided with mental health awareness and resilience training
  • Opportunity to advance your career globally by leveraging from cross-functional development
  • Enjoy training sessions based in Brisbane or Perth, with all expenses covered
  • Gain access to all Komatsu Employee Benefits, including an industry-leading leave policy
  • Continual training and upskilling for ongoing career development
  • Join a team that encourages employees to contribute ideas and drive positive change

What we are looking for:

  • Genuine interest in pursuing a career with Komatsu
  • Commitment to structured, classroom-based, and on-the-job field training
  • Aptitude for technical work
  • Strong written and verbal communication skills
  • Ongoing commitment to workplace health & safety
  • Ability to work collaboratively in a team environment

Komatsu Benefits:

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
  • Financial: Company funded Income Protection Insurance
  • Career: Recognition, awards, flexibility, further education studies and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
  • Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
  • Referral Program: Earn $3,000 for referring a new employee to Komatsu

Recruitment Selection Process – (6 stages)

APPLICATION Apply online by uploading your resume. You will receive an invitation to conduct a short video interview, once your resume and profile is complete.

ASSESSMENT If successful, you will be invited to complete an assessment (numeracy, literacy, values based)

INTERVIEW Successful applicants will be invited to attend the local branch for a face-to-face interview

PRE-EMPLOYMENT CHECKS Shortlisted applicants will then be required to conduct a medical assessment, drug and alcohol screen, functional assessment, compliance checks and reference checks (mature age applicants only)

OFFER You will receive a conditional offer prior to proceeding to the onboarding stage

ONBOARDING Congratulations on your successful acceptance of a Traineeship opportunity with Komatsu Australia We eagerly anticipate your arrival in January 2025 as you embark on this exciting journey with us.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.  

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