Customer Support Representative Trainee

1 month ago

Gladstone Central, Queensland, Australia Komatsu Australia Pty Ltd Full time

**Customer Support Representative Trainee Opportunity**

Komatsu Australia Pty Ltd is seeking a highly motivated and dedicated individual to join our team as a Customer Support Representative Trainee. As a Trainee, you will be part of our inclusive culture where all our people thrive, reflected in our purpose: creating value together.

**Key Responsibilities:**

  • Provide assistance to both internal and external customers with all parts quotes, sales, and order tracking.
  • Liaise with local vendors and transport providers to best support our customers' needs.
  • Ensure that the operational standards set by our Komatsu Customer Support Charter are met and exceeded.

**Career Pathways:**

  • Komatsu Customer Support Centre Team Leader & Supervisor
  • Customer Support and Sales Representative
  • Parts & Service Advisor
  • Fleet Manager
  • New Machine Sales
  • Parts Planner
  • Regional Parts Manager
  • Business Systems Trainer

**What We Offer:**

  • First-class training in state-of-the-art facilities
  • Opportunity to learn from the industry's best
  • Safe and supportive environment that promotes development
  • Competitive remuneration package
  • Zero-harm culture in the workplace

**Requirements:**

  • Genuine interest in pursuing a career with Komatsu
  • Commitment to structured, classroom-based, and on-the-job field training
  • Aptitude for technical work
  • Strong written and verbal communication skills
  • Ongoing commitment to workplace health & safety
  • Ability to work collaboratively in a team environment

**Benefits:**

  • Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family-friendly benefits
  • Financial: Company-funded Income Protection Insurance
  • Career: Recognition, awards, flexibility, further education studies, and internal career development
  • Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
  • Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents
  • Referral Program: Earn $3,000 for referring a new employee to Komatsu

**Selection Process:**

Our selection process consists of six stages:

  • Application: Apply online by uploading your resume.
  • Assessment: If successful, you will be invited to complete an assessment (numeracy, literacy, values-based).
  • Interview: Successful applicants will be invited to attend the local branch for a face-to-face interview.
  • Pre-employment checks: Shortlisted applicants will then be required to conduct a medical assessment, drug and alcohol screen, functional assessment, compliance checks, and reference checks (mature age applicants only).
  • Offer: You will receive a conditional offer prior to proceeding to the onboarding stage.
  • Onboarding: Congratulations on your successful acceptance of a Traineeship opportunity with Komatsu Australia. We eagerly anticipate your arrival in January 2025 as you embark on this exciting journey with us.

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