Order Management Coordinator

1 week ago


Brisbane, Australia Brunel Full time

What are you going to do 

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The order management coordinator advises on customer inquiries and creates offers for the customer (preliminary technical clarification, determination of delivery dates, reservation of inventory and, if applicable, manufacturing capacities, information regarding offer validity) to create the prerequisites for closing a contract.

  • Order Processing: Create and manage sales orders, ensuring accuracy in materials, pricing, stock, and freight.
  • Send order confirmations to customers and generate delivery dockets
  • Customer Interaction: Handle inbound calls and voicemails promptly, providing regular updates on order and backorder status
  • Invoicing: Perform manual invoicing and resolve any open billing issues before month-end
  • Logistics Coordination: Coordinate with freight forwarders, factories, and warehouses to ensure timely delivery and communicate ETAs to customers
  • Order Administration: Manage customer returns, stock allocations, debtor queries, and close open purchase orders
  • Compliance: Adhere to the Trade Practices Act, Business Conduct Guidelines, and company policies
  • Process Improvement: Streamline processes and support implementation of improvement initiatives.

Introduction

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Our client is a global powerhouse focusing on electrification, automation, and digitalisation, they are looking for a Order Management Coordinator to advise and oversee customer inquiries and orders with the aim to increase customer satisfaction by accurate and on- schedule customer supply and to ensure business and sales success.

Essential skills and knowledge 

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Requirements:

  • Experience managing freights, day to day deliveries
  • Strong systems proficiency, with a hands on approach to problem solving
  • Minimum of 3 years in order management, logistics, or a related role. Proficient in ERP systems (SAP preferred) and MS Office Suite
  • Strong organisational and time-management skills with excellent attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams
  • Problem-solving mindset with a proactive approach

Benefits:

  • 12 month contract
  • Based in Bayswater Melbourne VIC
  • A collaborative and innovative work environment
  • 38 hours per week
  • Work with a globally recognised


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