Facilities Coordinator
5 days ago
This is a full-time hybrid role for a Facilities Coordinator at Advent Facilities Management. The Facilities Coordinator will be responsible for managing national clients' accounts across all property sectors, providing exceptional customer service, coordinating job work orders on behalf of clients, while engaging with various stakeholders, employees, and suppliers.
Key Responsibilities- Client Relationship Management
- Create and maintain strong, positive relationships with all internal and external stakeholders
- Act as the client's primary point of contact for requests, feedback, and escalation of issues
- Job Coordination
- Attend to all client requests and action appropriately, always providing excellent customer service
- Maintain accurate, up-to-date client files and operational documentation, including suppliers/contractors licenses, insurances, certifications, etc.
- Contractor Management
- Provide training on the use of the job management system to all users (clients, suppliers) and assist with any queries
- Assist with the engagement of new contractors/suppliers and provide appropriate onboarding, induction, and training to ensure works are completed correctly within SLAs
- Administrative Tasks
- Work with Accounts to rectify any accounts/invoice enquiries
- Assist in developing monthly client reports, including other relevant documentation as required
- Communication and Collaboration
- Attend client meetings and site visits as required
- Work closely with the Senior Management by completing ad hoc/administrative tasks as required
- Business Development
- Find any new business opportunities to assist in the growth of the business
- At least 2 years of experience in Facilities Management/Cleaning/Security/Project Management
- Experience in contracts administration
- Excellent communication and customer service skills, with the ability to engage positively with a diverse range of stakeholders, including clients, staff, and contractors
- A positive attitude towards continuous improvement and a proactive approach to problem-solving
- Strong attention to detail and the ability to prioritize tasks in a fast-paced environment
- Demonstrated ability to work under pressure and meet deadlines
- Excellent time-management and organizational skills
- Proficient in Microsoft Office and other relevant software
- A current driver's license and reliable vehicle is required
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