Customer Service Officer
3 months ago
**Work type**
- Casual**Location**
- Dandenong, Springvale, Parkmore Shopping Centre**Department**
- Corporate Development**Customer Service Officer**
**Band 4: $37.43** -**$39.66 per hour (plus 25% casual loading, and plus superanuation)**
**Casual**
- ** Located at Dandenong Civic Centre, Springvale Community Hub & Parkmore Shopping Centre; some WFH opportunity (once fully trained)**:
- **Anticipate around 5-6 shifts per fortnight, most shifts will be 8 hours**:
- **Must be available Mondays and Fridays, and reasonably flexible across weekdays**
**About Us**
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
Are you ready to be a part of an exciting and transformative journey in the heart of one of Australia's most culturally diverse and thriving communities? Greater Dandenong City Council is an innovative and forward-thinking organisation, home to Melbourne's second-largest urban centre and a pivotal hub for manufacturing, retail and commerce in the State, Greater Dandenong boasts exceptional character and a vibrant, multicultural population that contributes to a rich cultural tapestry.
**About the Role**
The Greater Dandenong City Council has an exciting opportunity for a passionate individual to join our Customer Service team on a casual basis. We are seeking a flexible, energetic, and empathetic person with a keen eye for detail and a dedication to excellent customer service to our diverse community. This position would suit someone who has flexible availability across the week, with the understanding that the number of shifts offer will vary depending on business requirements, but is anticipated to be 5-6 per fortnight. Availability on Mondays and Fridays is essential.
In this position, you will work as part of our Customer Service team, providing quality service to our diverse community across all customer service channels, including telephone and face-to-face interactions.
**Key Requirements**:
- Enthusiasm, flexibility, and a confident manner
- Patience, empathy, and the ability to meaningfully engage with customers from diverse backgrounds
- Strong understanding of customer service principles and concepts
- Ability to learn quickly and think on your feet
- Strong attention to detail and problem-solving skills
- Highly developed verbal and written communication skills
- Fluency in a second language relevant to the community of Greater Dandenong is highly regarded
- Driver’s license is not required, but the ability to relocate to various worksites at short notice is necessary
**Benefits of working with us**
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Flexible working options supported including hybrid work
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
- A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
- Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children_ with zero tolerance for child abuse and harm._
**To apply**
To be considered for this position, applicants must include a cover letter outlining their suitability and experience for the role, along with their CV.
To view a copy of this position description, please click on the link below.
Customer Service Officer - Position Description
- 306.6 KB
**Applications close**: 5pm, Friday 1st November 2024
**Further information**:G
-
Customer Service Officer
7 days ago
Dandenong, Australia Remer Pty Ltd Full timeRemer is a fast-growing company and market leader in manufacturing high quality LED mirrors. With our rapid expansion of national footprint, we have an exciting opening for you to join our team as the Customer Service Officer reporting to Customer Service Manager. We are currently seeking a professional, motivated and reliable individual with exceptional...
-
Customer Service Officer
5 days ago
Dandenong, Australia Remer Pty Ltd Full timeRemer is a fast-growing company and market leader in manufacturing high quality LED mirrors. With our rapid expansion of national footprint, we have an exciting opening for you to join our team as the Customer Service Officer reporting to Customer Service Manager. We are currently seeking a professional, motivated and reliable individual with exceptional...
-
Customer Service Officer
9 months ago
Dandenong, Australia Supagas Pty Ltd Full timeAn excellent opportunity to join a growing company in a fast paced industry. - Full time employment - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...
-
Customer Service Officer
3 months ago
Dandenong, Australia Ventura Full timeLocation: - Dandenong - Employment Type: - FP - Full-Time Permanent- Department: - OPERATIONS CONTROL CENTRE- Closing Date: - 08 Nov 2024*** **About Ventura** Ventura has been moving people since 1924 and is the largest privately owned bus company in Australia. Ventura have been providing dependable, friendly and sustainable bus services for over 90...
-
Customer Service Officer
7 months ago
Dandenong, Australia Page Personnel Full timeDandenong location, free parking onsite - Equal Opportunity to Grow Personally & Professionally **About Our Client**: The company is a leading provider of advanced suspension systems and related components for heavy-duty vehicles. They serve various sectors and prioritise customer satisfaction through reliable products and comprehensive support services....
-
Customer Service Officer
2 weeks ago
Dandenong, Australia IPA Personnel Services Full timeOur client has an outstanding reputation in the building industry and a great track record of excellent service. They are currently looking for a Customer Service Assistant to join their team. Based in Dandenong South and offering Immediate Start this is an ongoing temp role which may turn into a permanent position, working in a supportive team...
-
Customer Service Officer
7 months ago
Dandenong, Australia Cleanaway Full timeVacancy no: - 518871 Work type: - Casual **Location**: - Dandenong South VIC Australia Categories: - Customer Service **Join Our Vibrant Customer Service Team at Cleanaway!** Are you ready to embark on a rewarding career where you can make a real difference? Cleanaway, Australia's leading waste management company, is seeking enthusiastic individuals...
-
Customer Service Officer
4 months ago
Dandenong, Australia BlueScope Full timeBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...
-
Customer Service Officer
3 months ago
Dandenong, Australia BlueScope Full timeBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...
-
Customer Service Officer
4 hours ago
Dandenong, Australia Sharp & Carter Full timeDandenong location | On-site parking - Young, dynamic & engaging company culture! - Rewarding salary on offer! **About the role** Our client is seeking a motivated and collaborative individual to provide Customer Service support to their tight-knit team. As a people-person, you must enjoy working in a fast-paced and dynamic team environment. The ideal...
-
Customer Service Officer
7 months ago
Dandenong, Australia AMA Group Non-Drive Full timeDandenong location. Easy to reach - Permanent position. Monday to Friday - get back your weekends. - Grow your career in the Automotive industry AMA Group is the leader in collision repair, with the biggest network of facilities across Australia and New Zealand, supported by Australia’s leading distributor of vehicle parts and accessories. Our Team...
-
Administration & Customer Services Officer
2 days ago
Dandenong, Australia Vertikote Group Full time**Key Administration Role**: - **Customer Service Focus & Interaction**: - **Hands On**: - **Unique Opportunity - Immediate Start**: - **Powder Coating Industry Leader** **Location: Dandenong VIC** Vertikote is recognised as one of Australia's leading and most accredited applicators of powder coatings servicing the architectural, construction,...
-
Customer Service Officer
7 months ago
Dandenong, Australia SMS Professional Full timeWork within a friendly and dynamic team - Parking on site - Career progression opportunities SMS Professional has an exciting new opportunity for a Customer Service Officer. Our client has been in business for over 130 years who develop, design manufacture and sell surface material. **Responsibilities In Your New Role**: - Liaising with internal and...
-
Customer Service Officer
6 days ago
Dandenong, Australia Work Solutions (Melb) Pty Ltd Full time**Work as a Venue Services Officer in a local theatre for a Local Council.** There are two positions being recruited for: **1. Box office/reception role,** Approx 20 hours per week working part time hours as a Casual (between 9-5pm Monday to Friday), _**pay rate $31.88-$33.91.**_ **2. Venue Services Officer,** Approx 15 hours per week working casual hours...
-
Customer Service Officer
5 days ago
Dandenong, Australia Capital S.M.A.R.T. Full timeFree lunch once a week and monthly BBQ's. - Full Training from our dedicated Team. - An annual allocation of company shares. Capital S.M.A.R.T is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 + team members across Australia and New Zealand. We...
-
Customer Service Officer
3 days ago
Dandenong, Australia Speller International Full timeCustomer Service Officer (SAP) Company Overview: Our client is a leading manufacturing company based in the southeast of Melbourne. They specialise in producing high-quality products for a wide range of industries. We are currently seeking a Customer Service Representative with SAP experience to join our team on a temporary basis with the possibility of a...
-
Customer Service
1 week ago
Dandenong, Australia PAC Trading Full time**POSITION** **CUSTOMER SERVICE** **PAC Trading** **A Fantastic Career on offer within a Progressive & Secure Industry** - Don't hesitate and lose this opportunity, available for an immediate start **WORKING OUT OF MELBOURNE OFFICE: DANDENONG SOUTH VIC** **JOB TYPE; **FULL TIME If you would like to join a Progressive well-established Company within an...
-
Customer Service
5 months ago
Dandenong, Australia Chandler Macleod Full timeApplications close 15.00 PM AEST, 3rd September 2024 **Mandatory**: Australian Citizenship required to work within Federal Government. **About the company**: This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you...
-
Customer Service Officer
7 months ago
Dandenong, Australia Page Personnel Full timeFull time Permanent Role - $65,000 + super **About Our Client**: Our client is a key leader in Australia's environmental sector, specialising in recyclable services. Providing services both locally and overseas, a customer service administrative position has opened in their exporting/transport field. With supportive training and an encouraging team, this is...
-
Customer Service Representative
6 days ago
Dandenong, Australia Mploy HR Full time**The Company** Our Client is a market leader in the design, innovation and manufacture of interior wall and ceiling systems for large scale commercial projects in Australia, New Zealand, Asia and the UAE. **The Opportunity** They currently have an exciting opportunity for an experienced Customer Service Officer to join the team of 3 based in Dandenong...
