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Customer Care Coordinator

3 months ago


Eagle Farm, Australia LORNA JANE Full time

Customer Care Coordinator - Fixed Term Contract

Lorna Jane, 857 Kingsford Smith Drive, Eagle Farm, Queensland, Australia Req #1296
Friday, 31 May 2024

We have an exciting opportunity for a fulltime Customer Care Coordinator to join our team at Lorna Jane HQ located in Eagle Farm.

About the Role
 
The Customer Care Coordinator is responsible for encompassing a solution focused customer experience. You will be responsible for amplifying brand service culture by creating solutions to engage and connect with Lorna Jane customers globally. 

Your responsibilities will include:

  • Connecting with our LJ customer via Live Chat.
  • Handing customer queries and escalations in a professional manner to offer solutions.
  • Educate, engage & style our customer to support with a seamless online experience.
  • Maintaining KPI’s and benchmarks to ensure a high-quality service standard.
  • Working with internal and external parties to investigate all customer queries to solve and resolve.
  • Collecting and communicating customer insights to the business to drive positive change.

About you...

  • You possess amazing customer service skills that are tried and tested in a customer facing environment.
  • Communicate effectively with speed and accuracy typing.
  • A strong customer focus and service mindset.
  • Ability to remain composed when faced with a challenging situation.
  • You have a passion for Lorna Jane and the Active Living Philosophy.

Why Lorna Jane?

  • Generous discount off the latest Lorna Jane Activewear.
  • Work for an iconic and innovative Australian brand, that champions Active Living and sustainability.
  • On-site parking 
  • Continuous on-the-job coaching and development.
  • Monday-Friday roster.

Activate your career – APPLY NOW

Other details

  • Job family HQ
  • Pay type Salary

Apply now