Customer Relationship Consultant

6 days ago

Melbourne, Australia BOQ Full time

About the Role

Become a Customer Relationship Consultant and Build Rewarding Relationships in Banking

At BOQ Group, we're looking for passionate individuals to join our team as Customer Relationship Consultants. This is your chance to shape a successful career in banking while making a positive impact on the lives of our customers.

Customer Relationship Consultants are the heart of our customer experience. You'll engage in meaningful conversations to understand individual needs and tailor solutions that meet those needs, while also balancing the interests of the bank.

Here's what a typical day might look like:

  • Become a Client Champion: You'll have in-depth conversations with clients to uncover their financial goals. By leveraging your knowledge of ME Bank products, you'll present suitable options using a needs-based approach. This may involve recommending them for a home loan needs analysis and potential loan application or top up through our CRS team.
  • Deliver Exceptional Customer Service: You'll build strong relationships with both internal and external clients, ensuring a positive and efficient experience at every touchpoint. This means providing high-level customer service skills, consistently upholding the ME Bank Retail Credit Policy, and exemplifying the BOQ Group values in all your interactions.
  • Contribute to Team Success: As part of a collaborative team, you'll maintain agreed-upon productivity benchmarks to ensure optimal turnaround times. You'll also be willing to assist other Business Units during busy periods as directed by the Leadership Team.
  • Embrace Continuous Learning: You'll demonstrate a dedication to ongoing learning initiatives, staying current with the conversational framework, retention techniques, and business initiatives that fuel our success.

About you

Are You a Career-Oriented Individual with a Passion for People?

If you thrive on building relationships and exceeding customer expectations, then this role is for you Ideally you will have come from a sales or customer service focused environment - and experience within financial services is highly regarded. We're looking for someone who possesses the following qualities:

  • A Natural Communicator: You have strong verbal and written skills, allowing you to clearly explain complex financial concepts in a way that is easy for clients to understand.
  • A Customer Service Champion: You have a genuine passion for exceeding expectations and building lasting relationships with clients.
  • A Team Player: You demonstrate a willingness to collaborate and support colleagues in achieving shared goals.
  • A Quick Learner: You can adapt easily to new technologies, stay current with industry trends, and embrace ongoing learning initiatives.

Do you see yourself in this role?

If you're a career-oriented individual with a passion for banking and a dedication to exceptional customer service, we encourage you to apply

About Us

Bank of Queensland Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across the BOQ group.

Our Perks

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Paid volunteer days
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply

To apply for this role please  follow the links or apply via our Careers Page. 

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications. 

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