Enquiry Line Officer

4 weeks ago


Eight Mile Plains, Australia Carers QLD Full time

**Job Title**:

- Enquiry Line Officer

**Location**:

- Eight Mile Plains

**Position Description**:
**Are you seeking a REFRESH for your career in 2024**? Are you looking for a career where you can assist people with disability and their families to access information on the NDIS and other community supports? Perhaps work for an organisation where people from all walks of life are welcomed into our inclusive and diverse culture? If this sounds like you, you will love working with us an Enquiry Line Officer

**About the Role**:

- We are currently looking for a full time Enquiry Line Officer aka Customer Service Superstars to join Carers Queensland as part of our amazing Enquiry Line Officer team at our Eight Mile Plains office. At Carers Queensland we pride ourselves on our diverse workforce and inclusion initiatives including being one of few organisations in Australia to hold ‘Rainbow Tick’ accreditation.We encourage anyone who is interested in this role to including: recently graduated students in a relevant discipline, those with lived experience of disability, those who have been through the NDIS journey, and those who just love making a real difference in people's lives. As an **Enquiry Line Officer**, you will be one of the first points for NDIS enquiries and will be an expert on the NDIS for the community.**Some of your **key responsibilities** will include**:

- Confidently explain the National Disability Insurance Scheme (NDIS) to people with disability, their family and the broader community.
- Guide and assist participants over the phone to understanding their NDIS plans and accessing funding to increase capacity and develop their options.
- Assist individuals (and their families and carers) with information linkage and supports to utilise natural supports, other mainstream services and the wider community.
- Maintaining quality service delivery while demonstrating ability to work in a fast-paced environment ensuring accuracy is paramount for data quality.

**What's in it for you?**:

- Full time role with on-site parking in central modern offices at Eight Mile Plains with the incredible Enquiry Line Team
- Attractive Remuneration Package of CSW3.1 -$36.00 p/h and $71,374.34 per annum plus 11% superannuation
- Excellent Not-for-Profit Tax Benefits with RemSERV + transfer your long service leave via QLEAVE (if applicable).
- Access to Private Health employee corporate benefits with Medibank Private & Bupa
- Working from home options + Accrued Days Off
- Professional development through ongoing training to support your career with Carers Queensland
- The opportunity to enact real and rewarding change in our participant’s lives.
- A flexible and supportive work environment where your contribution is highly valued and where our organisational values of integrity, respect, diversity, empowerment, and adaptability are heavily integrated into our culture.

**Do you have?**:

- Experience providing customer service, telecommunications, or working within an information provision service OR similar relevant experience?
- An empathic and engaging verbal communication style accompanied with good telephone etiquette?
- The ability to be self-reliant, motivated, and accountable in managing multiple tasks and meeting timelines and targets?
- Demonstrated competency in entering information into databases and CRM?
- Please note: Due to the nature of the work, all staff must hold or willing to obtain both a valid Blue Card Working with Children & NDIS Worker Screen.

***:

- now

Applications close 12noon 18th March 2024.

Carers Queensland encourages applicants to advise this information in their cover letter, so that we can meet the needs of each applicant. Carers Queensland actively seeks to employ people who reflect the diversity of our clients.



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