Senior Case Manager, Workers Compensation Nsw
3 days ago
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
Toll Group is looking for an experienced and skilled NSW Senior Case Manager, Workers Compensation for this 2 year fixed term contract, to lead the management, direction, and performance of the workers compensation function for all Toll Group divisions in the state. As part of a team of five, this role involves developing and managing state-based workers compensation activities, ensuring effective injury management strategies, and mitigating the impact of workplace injuries. You will work closely with internal and external stakeholders to achieve outstanding return-to-work outcomes, reduce premium and claims costs, and align with Toll's Safety Obsessed strategy.
Key Responsibilities:
Manage a portfolio of NSW workers compensation claims. Collaborate with the Regional Manager Workers Compensation and Injury Management to improve key performance indicators in Workers Compensation and Injury Management. Develop, implement, and maintain the state-based Accredited Return to Work and Injury Management Programs and procedures. Provide leadership and support across the region to reduce premium and claims costs, improve customer satisfaction, and achieve better return-to-work outcomes. Ensure compliance with state legislation, including relevant Acts, Regulations, and Policy. Guide business units and sites on workers compensation claims, strategies, and financial implications. Implement initiatives that support Toll's Safety Obsessed strategy. Essential Qualifications and Experience:
7+ years of experience in a NSW workers compensation role. Preferred experience with a NSW self-insurer. Strong interpersonal and persuasive skills with the ability to negotiate and influence at various levels. Experience in managing complex legal matters and building relationships with internal clients and external stakeholders. Ability to think strategically and translate plans into actionable programs. Experience working in large, complex organizations. Key Skills:
Strong planning, organizational, and people management skills. Financial and commercial acumen. Process improvement and project management expertise. Qualifications:
Relevant experience in self-insurance and the workers compensation industry. Tertiary qualifications in health or business are desirable. Why Join Toll Group?
This is an exciting opportunity to lead the Workers Compensation function within Toll Group. You will be part of a collaborative team dedicated to creating a unified culture of safety and operational excellence. If you have the experience and drive to lead in workers compensation management, apply now to join Toll Group and help us achieve the best outcomes for our employees and the business
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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