It Service Demand Analyst

**About the Role**
BOQ is currently going through a rapid period of expansion due to our exciting digital transformation as we move to a cloud based environment and we are looking for a IT Service Demand Analyst to join the Service Delivery Team. This is junior to mid level role and will give you an excellent insight in to the banking and finance sector with excellent opportunities for growth into Senior Positions.

The IT Service Transition Analyst is responsible for governing the IT Service Demand and Transition Processes for the initiation and migration of new or changed IT Services into the ongoing support model and capability.

Maintain an effective process that minimises the probability and impact of a major IT service interruption on key business functions and processes.
- Develop and maintain the IT Service Demand Process, Monitor and Evaluate.
- Efficiently evaluate compliance with IT policies, standards and procedures, including legal and regulatory requirements
- Monitor and Report on IT Service Demand and IT Service Transition Processes
- Work with Internal and external service providers to ensure the Group IT Service Transition requirements are managed and meet business requirements
- Provide recommendations on current and additional treatments to ensure that IT Service Demand and IT Service Transition risks are reduced.
- Foster and maintain relationships with all stakeholders and suppliers to ensure service quality and delivery.
- Maintain relationships with business units, external vendors, auditors and customers.

**About you**
- 1 - 3 years experience in IT.
- A minimum of 3 years' experience in developing and managing Service Demand and Service Transition Processes within the financial services industry.
- Strong demonstrable experience in all facets of Service Demand and Service Transition
- Experience of working with vendors.
- Excellent communication skills.
- ITIL Certified
- Business Analyst experience will looked at favourably.

**About Us**
BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01312