Customer Support Coordinator

2 weeks ago

Melbourne, Victoria, Australia Beaumont Tiles Full time

**BEAUMONTS - Creating dream spaces**
- **
Work within a high-performing and innovative team**:

- ** Tile industry leader within the Wesfarmers / Bunnings group**:

- ** Permanent Term Full-Time Opportunity**:

- ** Attractive remuneration packages with incentives**

**THE ROLE**
Reporting to the Customer Support Manager, the Customer Support Coordinator is responsible for contributing to the effective and timely management of the customer support department by offering exceptional customer service to our builder customer base.

This role is critical in providing accurate and timely administrative support and customer service and makes a significant contribution to business performance to ensure the overall success of the team.

**FOR YOU**

The challenge for you is to bring positivity and energy to the team, be motivated to succeed, and constantly develop your industry knowledge so that you are a true expert in your field.
Your infectious passion for sales and service will naturally generate demand, interest, and excitement for Beaumont's customers and inspire them with an outstanding "experience" every time.

To be successful in this dynamic role, you will need to bring:

- An aptitude to initiate and manage sales orders, stock, transport and back orders - including revisions and adjustments.
- Expert knowledge to provide estimations and quotes to the customer base - including managing revisions and adjustments.
- Initiative to set up projects and commencement processes.
- Efficiency to follow up with customers to ensure customer satisfaction guarantee is achieved.
- Ability to guide the client through an efficient, speedy, and active transaction process.
- Capacity to build strong relationships with both customers and supplier.

**OUR CULTURE**
At Beaumont Tiles, we believe that creating a culture of belonging and inclusivity is crucial to our success, and we strive to reflect the diversity of our local communities in our workforce. At the same time, we recognise that people are more than their roles and titles. We want everyone to feel included, secure to explore areas they feel passionate about, and empowered to develop their full potential.

**THE PERKS**
- Be part of a market leader and nationally recognised company
- Attractive remuneration packages with incentives
- Employee assistance program (EAP)
- Training and development opportunities
- Exclusive employee discounts
- Fun and collaborative work environment

**ABOUT US**

**HOW TO APPLY**
If you are looking for the next step in your Sales career, this is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team, click **'Apply'**now

**Enjoy your work with Beaumont Tiles

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