Customer Support Coordinator

3 weeks ago

Melbourne, Victoria, Australia Metricon Full time
Overview

Customer Support Coordinator (Pre-Site) role at Metricon


Metricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families. Based in our fun, family environment Shepparton Office, work within the busy Pre-Site Operational Customer Support team supporting our customers through their pre build process. You will work closely with Drafting, Estimating, Studio M and Permits to get them to site.


Responsibilities
  • Manage your customer expectations and ensure they're kept up to date on the status of their home during the pre-construction process
  • Deliver exceptional customer service, build and maintain customer relationships all while giving them a great customer experience
  • Maintain a high degree of accuracy recording customer project details on database we can train you on
  • Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
  • Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
  • Assist with all customer support related tasks.

What Metricon offers
  • No Two Days Are the Same in this role
  • Be supported by a Management Team that has a Culture Where You Matter
  • Metricon Homes – Australia's largest and #1 Home Builder for the 9th Consecutive Year
  • Attractive housing discounts on our award-winning homes

Requirements / What you'll bring
  • You don't need to come from a construction background as our onboarding will teach you everything you need to know
  • Experience working within account management or customer management focused role
  • Confident in building rapport and trust with a wide range of customers
  • Excellent time management and communication skills
  • A passion for delivering excellent customer service, manage the customers and give them the best customer experience
  • Be organised – ability to multi-task and deal with a variety of activities

If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.


This role requires a national police check to be undertaken by the successful candidate.


Seniority level
  • Entry level

Employment type
  • Full-time

Job function
  • Administrative, Consulting, and Customer Service

Industries
  • Construction
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