Customer Support Coordinator

2 weeks ago

Melbourne, Victoria, Australia Metricon Full time

**Love Where You Work**

**Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

Work within the busy KDRB Customer Support team doing this role supporting our customers through the pre build process. You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site.

Work 3 days from head office in Mt Waverley and 2 days from home.

Reporting to the Operations Manager, your responsibilities will include:

- Effectively manage high end KDRB customer expectations and ensuring they are aware on the status of their home during the pre-construction process
- Deliver exceptional customer service, build and maintain customer relationships
- Continuously providing updates to clients
- Maintain a high degree of accuracy recording customer project details
- Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
- Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
- Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
- Assist with all Customer Support related tasks.

Metricon will offer you:

- Hybrid work arrangements working from home and in the office each week
- Be supported by a Management Team that has a Culture Where You Matter
- Free Onsite Parking at our Mount Waverley Head Office - Just off the Monash Freeway at Blackburn Road
- On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- Metricon Homes - Australia largest, and HIA Voted #1 Home Builder for the 7th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Extensive experience within a Customer Service & Administrative capacity
- Be told you Deliver the Best Customer Experience
- Experience in the building industry or having built your own home
- Experience working in a time critical working environment
- Ability to establish strong networks with internal and external stakeholders
- Highly developed interpersonal communication skills
- Intermediate skill level using Microsoft Office, experience in using a database systems is an added advantage; and
- A GREAT ATTITUDE.

**This role requires a national police check to be undertaken on the successful applicant.

  • Customer Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $90,000

    Job OverviewWe are seeking a highly skilled Customer Support Coordinator to lead and coordinate our customer support teams in delivering exceptional service and operational efficiency to our customers.The successful candidate will be responsible for interpreting and fulfilling customer requirements, ensuring effective inventory control, timely dispatch and...

  • Customer Support Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Metricon Full time

    OverviewCustomer Support Coordinator (Pre-Site) role at MetriconMetricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families. Based in our fun, family environment Shepparton Office, work within the busy...

  • Customer Support Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Metricon Full time

    OverviewCustomer Support Coordinator (Pre-Site) role at MetriconMetricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families. Based in our fun, family environment Shepparton Office, work within the busy...

  • Customer Support Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Country Fire Authority (CFA) Full time

    OverviewJoin to apply for the Customer Support Coordinator role at Country Fire Authority (CFA).Location: Scoresby (CFA State Logistics Centre). Full Time | Ongoing. PTA 4 | $89,586 pa (plus 12% superannuation).About This RoleThis newly created full-time role is a fantastic opportunity to help shape and deliver an exceptional customer support experience for...

  • Customer Support Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Country Fire Authority (CFA) Full time

    Overview Join to apply for the Customer Support Coordinator role at Country Fire Authority (CFA). Location: Scoresby (CFA State Logistics Centre). Full Time | Ongoing. PTA 4 | $89,586 pa (plus 12% superannuation). About This Role This newly created full-time role is a fantastic opportunity to help shape and deliver an exceptional customer support...

  • Customer Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Opal Aged Care Full time

    Customer Support Coordinator - Mordialloc GrovePosted Thursday 28 August 2025 at 2:00 pm"At Opal HealthCare, we know that companies don't succeed - people do."That's why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compassion,Accountability,Respect andExcellence reflect thatCAREis at the heart of...

  • Customer Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Opal Aged Care Full time

    Customer Support Coordinator - Mordialloc GrovePosted Thursday 28 August 2025 at 2:00 pm"At Opal HealthCare, we know that companies don't succeed - people do."That's why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compassion,Accountability,Respect andExcellence reflect thatCAREis at the heart of...

  • Admin And Customer Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Mapm International Full time

    About UsMAPM is a leading independent footwear supplier, proudly operating from Prahran, Melbourne since 1996.From our humble beginnings, we've grown into a dynamic business, expanding across retail, wholesale, and online with our beloved brands - Wild Rhino, NUDE, SJ, SAYSO & Clarks.As we continue to expand our reach in Australia and New Zealand, we are...

  • Customer Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Beaumont Tiles Full time

    **BEAUMONTS - Creating dream spaces**- **Work within a high-performing and innovative team**:- ** Tile industry leader within the Wesfarmers / Bunnings group**:- ** Permanent Term Full-Time Opportunity**:- ** Attractive remuneration packages with incentives****THE ROLE**Reporting to the Customer Support Manager, the Customer Support Coordinator is...

  • Support Coordination Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Gateways Support Services Full time

    Fantastic opportunity to join the best team in the universe- Flexible work between our Werribee and Geelong offices- Attractive salary packaging + $49/h ratesGateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life.Our staff are made up of mountain bike riders,...