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Customer Support Coordinator
2 weeks ago
OverviewCustomer Support Coordinator (Pre-Site) role at MetriconMetricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families.
Based in our fun, family environment Shepparton Office, work within the busy Pre-Site Operational Customer Support team supporting our customers through their pre build process.
You will work closely with Drafting, Estimating, Studio M and Permits to get them to site.ResponsibilitiesManage your customer expectations and ensure they're kept up to date on the status of their home during the pre-construction processDeliver exceptional customer service, build and maintain customer relationships all while giving them a great customer experienceMaintain a high degree of accuracy recording customer project details on database we can train you onLiaising with drafting, estimating, studio and external suppliers and coordinate client variations when requiredEnsuring customer quality control through professional communications, maintaining data entry and executing report compilationAssist with all customer support related tasks.What Metricon offersNo Two Days Are the Same in this roleBe supported by a Management Team that has a Culture Where You MatterMetricon Homes – Australia's largest and #1 Home Builder for the 9th Consecutive YearAttractive housing discounts on our award-winning homesRequirements / What you'll bringYou don't need to come from a construction background as our onboarding will teach you everything you need to knowExperience working within account management or customer management focused roleConfident in building rapport and trust with a wide range of customersExcellent time management and communication skillsA passion for delivering excellent customer service, manage the customers and give them the best customer experienceBe organised – ability to multi-task and deal with a variety of activitiesIf you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.This role requires a national police check to be undertaken by the successful candidate.Seniority levelEntry levelEmployment typeFull-timeJob functionAdministrative, Consulting, and Customer ServiceIndustriesConstruction
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