Cssc Front Line Representative Dbs

**CSSC Front Line Representative, Domestic Building Service, Hybrid, Melbourne**

**What is the job about?**

**Your main responsibilities**
- May handle more complex or escalated order fulfillment tasks related to project sales and customer invoice disputes.
- Provide overload support for the Customer Sales Center Representative
- Handle more complex order fulfillment tasks related to project sales and customer invoice disputes.

Commercial tasks:

- Provide primary support for escalated inquiries regarding the Order-to-Delivery process and tools.
- Promote digital tools towards Customers using templates (GPC, MyGrundfos, Extranet).
- Material master data full view creation / Local product material master data creation.

Order tasks:

- Support the incoming complex orders, whether manual or electronic to ensure fast and accurate order management.
- Contact Customers or internal stakeholders to resolve missing order data at the time of order entry into SAP for complex orders to enter an executable order.
- Assist customers with order progression & supply chain issues
- Proactively work with Finance on credit control to ensure disputes/Invoice queries are actioned and completed.
- Proactively use SAP/BW reports to execute SAP housekeeping/daily routines.
- Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
- Consolidate shipments when necessary for complex project sales.

Manage and coordinate Customer complaints, requests for Customer returns and damaged returns.

**Your background**:
We imagine that you have:

- Associate or bachelor's Degree in Engineering / Business or equivalent work experience (1-3 years)
- In-depth knowledge of Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
- Knowledge of business structure, products and key market needs to create a good Customer centric experience.
- Subject matter expert within Customer Service software, databases and SAP CRM/SD/MM.
- Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English

**What's in it for you?**

**Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment**guided by six core values.

**In addition, your day-to-day benefits include**:

- If you'll be working from your home office, we'll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where **you can engage, learn, and have fun with colleagues**:

- On top of it, flexible working hours and up to 3 days' additional paid leave for volunteering of your choice
- Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
- Access to the modern Grundfos Academy to pursue further both personal and professional development
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

**Do you want to learn more?**

If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

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**We look forward to hearing from you