
Front Line Service Representative
4 days ago
Job Details
">- Position: Concierge
">- Organisation Unit: Community and City Services Division
">- Location: Melbourne Libraries
">- Tenure: Temporary part-time opportunity to August 2026
">- Closing: Ongoing
">
Job Description:
The Concierge plays a vital part in ensuring a welcoming and safe environment for all visitors to the Melbourne Libraries.
">Under the guidance of the Concierge Team Leader, you will provide high-quality front-line service, responding to directional and informational enquiries, and supporting users in accessing our spaces and services.
">You'll also play a key role in maintaining safety and security across library sites—observing activity, proactively engaging with patrons, assessing potential risks, and actioning appropriate safety protocols.
">In addition, the role supports facilities management and the smooth operation of library venues, including managing room and space bookings.
">
Required Skills and Qualifications:
This role requires strong emotional maturity, sound critical thinking, and excellent interpersonal skills to create a welcoming and secure environment for all.
">Key skills include:
">- ">
- Proactive customer-focused service delivery">
- Ability to work independently and as part of a team">
- Effective communication and interpersonal skills">
- Emotional intelligence and empathy">
Benefits:
We offer attractive remuneration and benefits, including:
">- ">
- Excellent hourly rate">
- Range of exciting benefits and corporate discounts through our Employee Benefits program">
- Career development support and opportunities to learn new skills">
- Multiple casual opportunities available to work in our beautiful Melbourne City Libraries">
- A collaborative team of passionate people who are dedicated to shaping the future of Melbourne for visitors and residents">
How to Apply:
To be considered for this role, please attach your resume and cover letter addressing the selection criteria above.
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