Front Line Service Representative

4 days ago


Melbourne, Victoria, Australia beBeeConcierge Full time $85,415 - $96,913

Job Details

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- Position: Concierge

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- Organisation Unit: Community and City Services Division

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- Location: Melbourne Libraries

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- Tenure: Temporary part-time opportunity to August 2026

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- Closing: Ongoing

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Job Description:

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The Concierge plays a vital part in ensuring a welcoming and safe environment for all visitors to the Melbourne Libraries.

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Under the guidance of the Concierge Team Leader, you will provide high-quality front-line service, responding to directional and informational enquiries, and supporting users in accessing our spaces and services.

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You'll also play a key role in maintaining safety and security across library sites—observing activity, proactively engaging with patrons, assessing potential risks, and actioning appropriate safety protocols.

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In addition, the role supports facilities management and the smooth operation of library venues, including managing room and space bookings.

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Required Skills and Qualifications:

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This role requires strong emotional maturity, sound critical thinking, and excellent interpersonal skills to create a welcoming and secure environment for all.

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Key skills include:

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  • ">
  • Proactive customer-focused service delivery">
  • Ability to work independently and as part of a team">
  • Effective communication and interpersonal skills">
  • Emotional intelligence and empathy">
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Benefits:

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We offer attractive remuneration and benefits, including:

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  • ">
  • Excellent hourly rate">
  • Range of exciting benefits and corporate discounts through our Employee Benefits program">
  • Career development support and opportunities to learn new skills">
  • Multiple casual opportunities available to work in our beautiful Melbourne City Libraries">
  • A collaborative team of passionate people who are dedicated to shaping the future of Melbourne for visitors and residents">
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How to Apply:

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To be considered for this role, please attach your resume and cover letter addressing the selection criteria above.



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