Front Line Service Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $85,000 - $99,000

Job Opportunity:

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We are looking for a skilled and experienced individual to take on the role of CSSC Front Line Representative. This position involves handling complex or escalated order fulfillment tasks related to project sales and customer invoice disputes.

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Main Responsibilities:

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  • Manage and coordinate customer complaints, requests for returns, and damaged returns.">
  • Provide primary support for escalated inquiries regarding the Order-to-Delivery process and tools.">
  • Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).">
  • Create full view material master data and local product material master data.">
  • Support incoming complex orders, whether manual or electronic to ensure fast and accurate order management.">
  • Contact customers or internal stakeholders to resolve missing order data at the time of order entry into SAP for complex orders to enter an executable order.">
  • Assist customers with order progression & supply chain issues.">
  • Work proactively with Finance on credit control to ensure disputes/Invoice queries are actioned and completed.">
  • Use SAP/BW reports to execute SAP housekeeping/daily routines.">
  • Support customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.">
  • Consolidate shipments when necessary for complex project sales.">
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About You:

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The ideal candidate will have an Associate or Bachelor's Degree in Engineering / Business or equivalent work experience (1-3 years). They should possess in-depth knowledge of Customer Services, relevant administrative experience, organizational skills & accountability with the Customer. Additionally, they should have knowledge of business structure, products, and key market needs to create a good Customer centric experience.

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What We Offer:

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We offer a range of benefits including flexible working hours, annual bonuses, health insurance, parental support, internal well-being consultants and programs, access to the modern Grundfos Academy to pursue further both personal and professional development and a diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

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