Student Experience Manager

9 hours ago

Melbourne, Victoria, Australia Alg Full time

**About Australian Learning Group (ALG)**

ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.

***

**About the role**

We are currently seeking a **Student Experience Manager **to join our **Melbourne **team.

The Student Experience Manager leads and delivers student experience in the campus they are based. This frontline role leads of a small team to execute on exceptional student experience, ensuring satisfaction of ALG's service standards. This role is also the custodian of campus operations, ensuring the smooth and efficient operation of the campus and staff workspace.

**About you**

You have proven developing leadership and management abilities, excellent verbal and written communication skills, computer proficiency in word and excel processing, and organisational and time management skills.

A naturally outgoing and energetic person with exceptional influencing skills who can calm down and reassure stressed-out students. Has a positive can-do and helpful attitude. This person also has the capacity to think quickly under pressure and to guide and support team members.

**Qualifications and Experience**:

- 2-4 years of experience working in a in a Registered Training Organisation or customer service setting
- Experience providing student support aligned to the Standards for Registered Training Organisations (RTOs) 2015
- Experience providing student services to international students under the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (preferred but not essential)
- Experience using and maintaining databases (eg. CRM's, Student Management Systems, PRISMS)
- Experience with customer relationship management / contact centre software (eg. Zendesk)

***

**What makes working with us exciting**:

- Paid birthday leave
- Work-life balance
- Training and development opportunities
- Job rotation and career progression
- A positive culture and fun team

**Diversity & Inclusion**

**Next steps**:

- We are only able to consider applicants with the right to live and work in Australia

  • Student Ambassador

    5 days ago

    Melbourne, Victoria, Australia Scape Student Living Full time $104,000 - $130,878 per year

    WHO WE ARE?Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 19,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique,...

  • Student Experience Manager

    2 days ago

    Melbourne, Victoria, Australia Alg Full time

    **About Australian Learning Group (ALG)**ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.We are currently seeking a **Student Experience Manager **to join our **Melbourne **team.**About the role**The Student Experience Manager...

  • Student Experience Manager

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $99,500 - $124,500

    Job Overview:The Student Services Officer Team Leader role is a pivotal position in delivering exceptional student experiences from enrolment to graduation.This front-facing role supports academic success and student satisfaction by coordinating support processes, maintaining accurate records, and collaborating closely with various teams to uphold compliance...

  • Student Experience Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $93,481 - $118,805

    Job Title: Team LeaderA leading education institution is seeking a skilled Team Leader to join their team. This critical role will be responsible for delivering exceptional student experiences by coordinating support processes, maintaining accurate records, and collaborating closely with various teams to uphold compliance and service excellence.Lead, mentor,...

  • Student Experience Manager

    7 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $83,657 - $104,193

    Job OverviewA leading training provider operates throughout Australia, delivering courses in various industries.Every student is acknowledged and celebrated for their unique aspirations and achievements. From its roots as an English language school, the organization has evolved into a national academic powerhouse, with multiple campuses educating thousands...

  • Student Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeEventManagement Full time $100,000 - $110,000

    About the RoleThis is an exciting and varied position where you will be responsible for the design and execution of a range of events and experiences, aimed at broadening minds, strengthening skills, and opening doors for students.Prepare monthly engagement reports to track progress and identify areas for improvement.Create engaging content for our events...

  • Customer Experience

    5 days ago

    Melbourne, Victoria, Australia Scape Student Living Full time $70,712 per year

    THE ROLEThe Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective management and escalation of incidents. This role involves working night shifts from 11pm – 7am on a rotating roster.As a Night Manager, your key responsibilities will include:Conducting...

  • Student Experience Manager

    2 days ago

    Melbourne, Victoria, Australia Trinity College - The University Of Melbourne Full time

    **About Us**Founded in 1872 as the first college of the University of Melbourne, Trinity College is a vibrant, diverse community, inspiring and enabling students of exceptional promise from Australia and around the world in its various educational programs, including a Residential College, a Theological School and a Pathways School. The College has a diverse...

  • Experience Leader

    3 days ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Student Experience Manager

    2 days ago

    Melbourne, Victoria, Australia beBeeCareer Full time $95,000 - $110,000

    As a key member of our marketing team, the Student Experience Manager will play a pivotal role in shaping the journey of students from awareness to graduation.Key ResponsibilitiesDevelop and execute targeted marketing strategies with clearly defined objectivesDrive lead generation, content marketing, and direct marketing efforts to meet business...