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Melbourne, Victoria, Australia beBeeCustomer Full time $99,500 - $124,500
Job Overview:

The Student Services Officer Team Leader role is a pivotal position in delivering exceptional student experiences from enrolment to graduation.

This front-facing role supports academic success and student satisfaction by coordinating support processes, maintaining accurate records, and collaborating closely with various teams to uphold compliance and service excellence.

Key Responsibilities:
  • Lead, mentor, and support a team of SSOs to deliver exceptional student services.
  • Coordinate onboarding, training, and ongoing development for student services staff.
  • Enhance student experiences through smooth orientation, enrolment, and graduation processes.
  • Oversee daily operations, ensuring compliance with academic and administrative standards.
  • Maintain accurate student records and use feedback to drive continuous improvement.
Essential Skills and Qualifications:
  • Previous experience in people leadership and management.
  • Previous experience in administration or student services, ideally within the education sector.
  • Proficiency in student information systems and Microsoft Office.
  • Strong organisational skills and the ability to manage competing priorities under tight deadlines.
  • Excellent interpersonal and verbal/written communication skills.
  • A customer-first mindset, committed to delivering high-quality service and support.
  • Attention to detail and an understanding of compliance, records management and data integrity.
  • Ability to collaborate in a team environment and interact confidently with stakeholders at all levels.