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Student Experience Manager
3 weeks ago
A leading training provider operates throughout Australia, delivering courses in various industries.
Every student is acknowledged and celebrated for their unique aspirations and achievements. From its roots as an English language school, the organization has evolved into a national academic powerhouse, with multiple campuses educating thousands of students every year.
The Student Services Officer Team Leader ensures the day-to-day delivery of student services, providing an excellent student experience across the lifecycle. This front-facing role supports academic success and student satisfaction by coordinating support processes, maintaining accurate records, and collaborating closely with various teams to uphold compliance and service excellence.
Key Responsibilities
- Lead, mentor, and support a team of SSOs to deliver exceptional student services.
- Coordinate onboarding, training, and ongoing development for student services staff.
- Enhance student experiences through smooth orientation, enrolment, and graduation processes.
- Oversee daily operations, ensuring compliance with academic and administrative standards.
- Maintain accurate student records and use feedback to drive continuous improvement.
Requirements
- Previous experience in people leadership and management.
- Previous experience in administration or student services, ideally within the education sector.
- Proficiency in student information systems and Microsoft Office.
- Strong organisational skills and the ability to manage competing priorities under tight deadlines.
- Excellent interpersonal and verbal/written communication skills.
- A customer-first mindset, committed to delivering high-quality service and support.
- Attention to detail and an understanding of compliance, records management and data integrity.
- Ability to collaborate in a team environment and interact confidently with stakeholders at all levels.
Benefits
- Opportunities to grow within the organization.
- Incredibly committed and supportive team of student-centric professionals.
- Part of a fast-growing organization working in an agile environment.
Additional Information
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
