Student Experience Manager

2 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $93,481 - $118,805
Job Title: Team Leader

A leading education institution is seeking a skilled Team Leader to join their team. This critical role will be responsible for delivering exceptional student experiences by coordinating support processes, maintaining accurate records, and collaborating closely with various teams to uphold compliance and service excellence.

  • Lead, mentor, and support a team of staff to deliver outstanding student services.
  • Coordinate onboarding, training, and ongoing development for student services staff.
  • Enhance student experiences through efficient orientation, enrolment, and graduation processes.
  • Oversee daily operations, ensuring adherence to academic and administrative standards.
  • Maintain accurate student records and use feedback to drive continuous improvement.

Key Performance Indicators (KPIs)

  • Aim for student satisfaction scores of 85% or higher
  • Respond to student enquiries within 1 working day
  • Ensure accurate and timely student record management
  • Support initiatives to reduce workload
  • Target 90%+ completion for re-enrolment and orientation

Qualifications

  • Previous experience in people leadership and management
  • Previous experience in administration or student services, ideally within the education sector
  • Proficiency in student information systems and Microsoft Office
  • Strong organisational skills and the ability to manage competing priorities under tight deadlines
  • Excellent interpersonal and verbal/written communication skills
  • A customer-first mindset, committed to delivering high-quality service and support
  • Attention to detail and an understanding of compliance, records management and data integrity
  • Ability to collaborate in a team environment and interact confidently with stakeholders at all levels
  • Familiarity with JIRA ticketing systems and academic administrative processes
  • Experience in orientation program delivery and graduation logistics
  • An understanding of the Australian education system and regulatory standards

We are an equal opportunity employer, committed to equity and diversity in our workplace.

  • Student Experience Manager

    11 hours ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $83,657 - $104,193

    Job OverviewA leading training provider operates throughout Australia, delivering courses in various industries.Every student is acknowledged and celebrated for their unique aspirations and achievements. From its roots as an English language school, the organization has evolved into a national academic powerhouse, with multiple campuses educating thousands...

  • Student Experience Manager

    5 days ago

    Melbourne, Victoria, Australia beBeeEventManagement Full time $100,000 - $110,000

    About the RoleThis is an exciting and varied position where you will be responsible for the design and execution of a range of events and experiences, aimed at broadening minds, strengthening skills, and opening doors for students.Prepare monthly engagement reports to track progress and identify areas for improvement.Create engaging content for our events...

  • Student Experience Director

    7 days ago

    Melbourne, Victoria, Australia beBeeSenior Full time $70,000 - $90,000

    Job Title: Senior Student Services ManagerThis role focuses on leading a team to deliver exceptional student services, ensuring a smooth experience from orientation to graduation.Key Responsibilities:Lead and support a team of SSOs in delivering high-quality student services.Coordinate training and development for staff members, fostering growth and...

  • Director of Student Experience

    1 day ago

    Melbourne, Victoria, Australia beBeeStudentLeader Full time $125,000 - $145,000

    About this OpportunityWe are seeking a strategic leader to oversee the entire student journey from onboarding to graduation, ensuring operational efficiency and exceptional student outcomes.This role leads a high-performing team, drives engagement and retention initiatives, and represents student services at governance forums.Key Responsibilities:Lead and...

  • Student Experience Coordinator

    2 days ago

    Melbourne, Victoria, Australia beBeeEngagement Full time $79,177 - $88,404

    Enhance Student Experience through Engagement and EventsThe ideal candidate will be responsible for planning, implementing, and managing a range of activities, events, and programs to improve student engagement within university life. This role involves contributing to the promotion of university services, networking and engaging with stakeholders to provide...

  • Student Experience Enhancement Manager

    1 day ago

    Melbourne, Victoria, Australia beBeeEvent Coordinator Full time $93,496 - $100,918

    Enhance Student ExperienceThis role offers the chance to drive impactful student events, support key programs and contribute to operational excellence in student services.About the Role: As a successful candidate, you will coordinate student-facing events, projects and engagement activities across the student life cycle.You will also support key cohorts of...

  • Student Experience Educators

    6 days ago

    Melbourne, Victoria, Australia Caulfield Grammar School Full time

    Student Experience Educators - Expressions of InterestJoin to apply for theStudent Experience Educators - Expressions of Interestrole atCaulfield Grammar SchoolStudent Experience Educators - Expressions of Interest3 weeks ago Be among the first 25 applicantsJoin to apply for theStudent Experience Educators - Expressions of Interestrole atCaulfield Grammar...

  • Student Experience Coordinator

    6 days ago

    Melbourne, Victoria, Australia Contoureducation Full time

    We have a fantastic opportunity for a driven and committed individual to join our passionate team.Be the leader who develops and nurtures relationships with our students and parents, and helps them derive maximum benefit and satisfaction from our offerings at Contour EducationWho are We We empower students and their studies by providing an ecosystem of...

  • Student Experience Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeEvent Full time $100,000 - $140,000

    The Student Event Coordinator is an exciting role within our organization, responsible for enhancing the student experience through designing and executing engaging events and experiences.Key Responsibilities:Compile monthly engagement reports to analyze effectiveness.Create captivating content for events and activities on social media platforms.Benchmark...

  • Student Experience Coordinator

    6 days ago

    Melbourne, Victoria, Australia Contoureducation Full time

    We have a fantastic opportunity for a driven and committed individual to join our passionate team.Be the leader who develops and nurtures relationships with our students and parents, and helps them derive maximum benefit and satisfaction from our offerings at Contour EducationWho are WeWe empower students and their studiesby providing an ecosystem of highly...