Customer Experience Coordinator

2 weeks ago

Melbourne, Victoria, Australia Ahb Group Ltd Full time

There is nothing that brings us more pleasure when advertising a job, when one of our team members is progressing within the business.

One of our Customer Experience Coordinators at Sherridon Homes, who has been with us roughly 18months, has now secured an opportunity to join our Knockdown Rebuild business and develop further in his career in construction.

Instead of just telling you how you can develop at AHB Group, we thought we would show you a real life example of someone that was motivated and driven, new to the industry and within a short period has shown the work ethic, the drive, and the attitude it takes to drive their career in the direction they've always wanted to.

**The Role**

Our Customer Experience Coordinators partner with our clients all the way from Sales Accept through to handover of their new home.

They are the central point of the client's journey; there is nothing that moves without them being across it. So, the type of people that usually exceed expectations in this role are usually multi-tasking superheroes, along with being amazing at documentation, version control, and most importantly, understanding who to talk to in order to get the job to site.

They also understand that when things don't go according to plan, it's better to be on the front foot with the client, rather than the client chasing them.

Those of you who know what I am talking about will understand.

This is a full-time role based in our office in Derrimut, 8.30 am to 5.00 pm.

**About You**

In all honesty, we are looking for someone willing to do the work, show up, have a great laugh whilst here, and grow with the business.

Ideally, you will have either Pre-Site or On-site Coordination experience, but want to challenge yourself in an end-to-end environment. Trust us, not everyone can do what our team does; however, no one will help you carve out a career in building and construction like us.

**Qualifications and Experience**
- You can read and interpret a set of plans
- Have worked in a similar role previously
- Experience in residential building would be ideal
- Understand how to treat a client well
- How to manage internal stakeholders

**What's on offer**
- A passionate and fun team
- Training, development and mentoring
- Opportunities to grow within the organisation
- Heaps of cool company events throughout the year
- Diversity, inclusion and a bunch of fun people doing fun things
- Onsite Parking

**Next Steps..**
- Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person._
- To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves._

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