Principal Problem

2 weeks ago

Brisbane, Queensland, Australia Queensland Police Service Full time

Want to make a meaningful difference within your community?
With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes.
The Frontline & Digital Division offers a supportive and people-focused work environment that supports work-life balance and flexible work options at home or at one of our many locations across Queensland. We also offer rewarding career development, access to ongoing learning and training opportunities and generous superannuation contributions in addition to advertised salary range.
Your key accountabilities
**The core capability requirements for this role are**:

- Draft, maintain and continuously improve major incident and problem management policies and procedures in line with Information Technology Infrastructure Library (ITIL) standard. Educate division management and staff in structured major incident and problem management processes and promote the management of non-major incidents and problems as a standard process. Proactively prevent the recurrence of major incidents through maintaining close working relationships with operational support teams, vendors and business units. Lead and coordinate the management of major incidents and problems through to resolution to minimise the impact on business operations across the customer environments. Perform continuous effective human resource management practices within your group including staff development, training, succession planning, and performance management. Perform proactive activities to recognise trends among incidents and problems and provide advice to management and stakeholders regarding the impact and resolution of major incidents and problems.

Role Requirements
Highly Desirable Skills/Experience
- ITIL Foundation v3/2011 certification.

Desirable Skills/Experience
- Service Management Tool skills - InfraEnterprise v9;
- ITIL Support and Restore certification;
- Kepner Tregoe;
- Kepner Fourie;
- Knowledge Centred Support certification;
- Problem Methodology certification.

SFIA Skills
The following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:
**Level**: 5Skill Code(s)USUP - Incident ManagementPBMG - Problem Management
Further information can be found on the SFIA site by searching for the 'skill' code (e.g. ITMG) and then referring to the skills listed under the applicable 'level' e.g. level 5.
Applications to remain current for 12 months.
**Job Ad Reference**: QLD/600212/24
**Closing Date**: Monday, 11th November 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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