Business Process Reengineering Manager

1 week ago

Canberra, ACT, Australia Act Government Full time

Under broad direction, the Business Process Reengineering (BPR) manager will co-lead the Business Process Reengineering activities for Client Service Branch with the Solutions Delivery and Transformation teams in Client Services Branch to improve the customer experience for clients of Housing Assistance and/or deliver efficiencies.

Projects will include coordination of data collection, data analysis and project/contract management to implement new business processes, SOPs and technology.

The Client Services Branch supports the management of over 11,000 public housing tenancies. Advice and support are provided to public housing clients and stakeholders on diverse, and often complex, issues. The Branch is responsible for monitoring property conditions on behalf of the Housing Assistance Division and advising on asset maintenance issues. As the organisation's primary interface with the community, our service delivery is aimed at providing quality client-centred responses to meet the needs of public housing clients.

The Client Services Branch is responsible for coordination of support services and community participation programs, and we seek to ensure long-term housing solutions and sustainable tenancies. Our functions also include the management of neighbourhood disputes, the monitoring of property conditions, and advice on asset maintenance issues. We place emphasis on staff wellbeing, and are committed to providing a safe, productive, and rewarding place of work.

**Eligibility/other requirements**:

- Prior to commencing this role, a current registration issued under the _Working with Vulnerable People (Background Checking) Act 2011_ is required. For further information on Working with Vulnerable People registration refer to - Working with vulnerable people (WWVP) registration (act.gov.au)

**How to Apply**:Applicants are to address the Selection Criteria located in the Position Description and provide a current curriculum vitae and contact details of two referees.

**Note**:
This is a temporary position available immediately for 12 months with the possibility of permanency.

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