Food & Beverage Supervisor

**About us**

The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild Herring and The Galley Kitchen, and five star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other.

We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. **Being an employee of The Wests Group will give you access to the following perks and benefits**:

- Paid Parental Leave 18 weeks & 12 months of maintained superannuation
- 5 days Wellbeing Leave - proactively manage your wellbeing
- Flexible work option
- Above-award wages, paid overtime and penalty rates for weekends and Public Holidays
- 17.5% annual leave loading
- Paid traineeships and leadership development courses
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa
- Discounted nib Health Insurance
- 24/7 Employee Assistance Programs
- Free annual flu vaccinations

**About the position**
- The Anchorage has a variety of dining and food offering across the property, including the recently named Best Seafood Restaurant in Regional NSW at the 2019 and 2020 Savour Restaurant & Catering Awards for Excellence, The Wild Herring which specialised in locally sourced, sustainable seafood; the Galley Kitchen which offers a more casual dining setting and provides room service and pool bar service to our guests; and the sophisticated Moby's Bar which is home to a selection of the world's finest whiskies, smartest cocktails and wonderful wines.
- This award winning crew is casting a line out for an enthusiastic and customer focused Food and Beverage leader. This full time opportunity is responsible for providing our guests with exceptional experiences; essential accountabilities include:
- Provide and project friendly, courteous and professional service at all times
- Set restaurant in line with booking requirements and customer requests
- Break down and cleaning of restaurant
- Assist with rostering requirements and shift coverage
- Provide staff training to new team members and assist with current staff development plans
- Supervise and manage staff on shift
- Resolve customer complaints
- Prepare and serve barista standard coffee
- Provide full fine dining table service
- Prepare and serve beverages; including cocktail and presentation of wine
- Facilitate room service, taking orders and delivery
- Follow RSA government legislation requirements
- Maintain cleanliness front of house areas
- Set up and break down of Function and Events on site
- Oversee and manage daily open and closing procedures

Our seasonal peaks run through summer, public holiday and school holiday periods, availability during seasonal peaks is essential.**Certifications required: RSA**

**About you**
- You describe yourself as a senior Food and Beverage professional with exceptional customer service skills.
- You have demonstrated leadership experience with a passion for providing guidance and mentoring to colleagues.
- You have extensive section waiting experience, a positive and enthusiastic attitude, and the ability to retain your high standards in a busy environment.
- You have an engaging personality and building rapport with guests comes naturally to you.
- Good knowledge of wine or exposure to presenting wine in a restaurant setting will be highly regarded.