Logistics Sales Support Manager

2 weeks ago

Sydney, New South Wales, Australia Ikea Full time

Who you are

You have a passion for all things supply chain and the knowledge to drive supply and availability from the supplier to the customer doorstep. Through your leadership you inherently build relationships with stakeholders and can influence decisions to positively contribute to securing business results. With your end-to-end thinking you proactively identify opportunities to improve our omnichannel offer for our customers and business. Your tactical mindset allows you to solve complex problems and co-create solutions covering the needs all the areas of the business. You have the ability to take perspective on how mid and long-term strategies come together with immediate needs to deliver on our goals.

**Your responsibilities**

As Logistics Sales Support Manager, you will lead, support and deliver fulfilment availability and support within the market through a customer-centric and collaborative approach. Your responsibilities include, but are not limited to:

- Contribute to fulfilment planning, range allocation and sales planning (sales goal matching forecast and fulfilment capabilities) across the market.
- Collaborate with the Commercial team to secure business plan and priorities in the market by supporting the execution of fulfilment availability in product launches and key commercial events.
- Collaborate with the Commercial team to secure priorities in the market and support in delivering fulfilment availability in product launches and key commercial events.
- Drive continuous improvement and identify opportunities in customer experience, systems, cost optimisation, efficiency, processes and ways of working.
- Support the replenishment department to create the best preconditions for a strong Demand Forecast and levels of product availability at the lowest possible cost.
- Support relevant key partners in the market while contributing both knowledge and expertise to optimal operational and omnichannel development and tendering activities.
- Coach and develop commercial competence and growth mindset within the department and contribute to global initiatives.

**Together as a team**

Customer Fulfilment (CFF) is a fundamental part in making IKEA omnichannel retailing. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to-end, customer centric approach to develop our business and deliver results across functions together with our partners.

What you need to know

We offer many benefits at IKEA other than just having the opportunity to work for a global company Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great benefits including 5 weeks of annual leave, paid Parental leave, Family & Community leave, Co-worker discount, subsidised meals in our Co-worker Restaurant, Bonus program, full training and inductions, free parking and our TACK long-term loyalty programme that will strengthen your retirement benefits.

This role is permanent full time based in IKEA Service Office, Tempe NSW.
- Internal job title - Logistics Commercial Support Manager.

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